Collections Specialist
2 weeks ago
Runwise is seeking a highly motivated, results-oriented, and tenacious **Collections Specialist** for our growing team.
As a Collections Specialist at Runwise, you will have the opportunity to collaborate with a variety of real estate organizations from large owners to individual co-ops and condos. Each customer and each building has unique needs, and you will work to strike a balance between maintaining trustful relationships with customers and ensuring timely payments.
**Responsibilities will include, but are not limited to**:
- Monitoring customer aging and identifying accounts requiring attention
- Independently manage assigned account list with consistent follow-ups and outreach to maintain up-to-date notes on collection activities
- Report daily and weekly customer collection updates and progress to management
- Communicating effectively both internally with cross-functional teams and externally with customers
- Prioritizing accounts and individual efforts / strategies to meet monthly collection goals
- Investigate billing errors, disputes, and follow up with customers for resolution.
- Process customer payments through Runwise invoicing portal & reconcile account payments
- Managing customer payment requirements through 3rd party vendor portals
**You have**:
- 2+ years collections experience
- Advanced knowledge of billing procedures and collection techniques
- Direct, articulate, and succinct communication style
- Excellent problem-solving skills
- Master multitasker and organization skills
- Proficiency in Microsoft Excel
- High attention to detail
- Persistent self-starter mentality who works well on a team
- A level-head working in a fast-paced environment with competing priorities
Salary range**: $50,000-$55,000 **based on experience level
**What you believe**:
- No job is too small.
- Sincerity builds trust.
- Setbacks fuel progress.
- Efficiency is vital.
**Benefits**:
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups (e.g. DEIB Committee, Run Club)
**_This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country._
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