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Training and Communications Specialist
3 months ago
**Requirements**
- Bachelor's degree in instructional design, education, communications, or a related discipline.
- In-depth knowledge of curriculum design, instructional methods, and training techniques.
- Advanced proficiency in technology-based learning management systems (LMS).
- Proven track records of planning, organizing, creating, and executing communication plans and training courses/curricula for 300+ participants
- Exceptional written and verbal communication skills.
- Collaboration and interpersonal skills.
- Organizational and time-management skills.
- Proficiency in MS Office and SharePoint
- Advantageous, experience in Agile methodology and software (i.e., Jira/Azure DevOps)
- Advantageous, experience in Deposit Banking / Teller Software Delivery (i.e., FIS D1 Teller)
- 7+ years experience related to Training and Development and Communication programming/projects
**Key responsibilities** include but are not limited to:
**Training**
- Identify the L&D needs for the project; Provide input on how L&D should be organized for the project and their curricula
- Collaborating with Team Leads and SMEs to:
- Design courses/ programs leveraging e-learning tools (i.e., Rise), blended and ILT;
- Develop broader programs and role-based curricula to meet learners at all levels;
- Create course materials and teaching aids that support content delivery and skills assessments.
- Manage external vendors to design or deliver high quality products/programs
- Responding to trainee questions and adjusting course content as required.
- Facilitating the delivery of technology-based and multimedia-centered teaching.
- Tracking training outcomes and ensuring alignment to business objectives.
- Deploying feedback tools to assess the effectiveness of the curriculum.
- Developing performance evaluation feedback channels.
- Tracks learning session's feedback for relevance and impact.
- Supports transition to production by observing, measuring and monitoring as needed
- Support the Change Management Lead and works closely with the Process Owners and stakeholders
- Design advanced metrics for programs or courses to measure learning outcomes; take actions if metrics indicate issues
**Communications**
- Create and execute a customized communications plans spanning the full project duration
- Draft, edit, and publish content/articles to drive awareness
- Develop and maintain main communication vehicle(s) for the program including mailbox, websites (i.e., SharePoint), etc.
- Support the training team to produce pre and post go-live updates, tips and tricks and drive training participation
**Job Type**: Contract
Pay: $55.00 - $60.00 per hour
Work Location: In person
