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Medical Office Receptionist

3 months ago

Encino, United States Encino Outpatient Surgery Center Full time

Benefits package including health insurance and 401k as well as PTO and paid holidays for full-time employees. Salary commensurate with experience. Must be outgoing, energetic, and thrive in a busy outpatient surgical environment.

***

The Medical Office Receptionist serves patients and visitors by greeting, welcoming, and directing them appropriately; performs administrative tasks for the clinical team; handles insurance verification, insurance payments, and patient payments; and assists with the front and back office as needed. The Medical Office Receptionist reports to the Business Office Manager.

**JOB DUTIES**
- Welcomes patients and visitors by greeting them, in person or on the telephone, and answering or referring inquiries.
- Assists answer phones, providing patients with account detail or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by checking in the patient for their procedure.
- Keeps patient procedures on schedule by notifying nurses of patient's arrival; reviewing chart paperwork of the patient; providing completed patient chart to the nurses.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Assists in entering patient demographics for scheduled patients in EMR system.
- Monitor the schedule, making sure all patients’ demographics are correct with what the surgeons’ schedules state.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, and by recording and collecting patient charges.
- Verifies insurance electronically and verbally. All verifications need to be completed 1 week prior to the procedure.
- Submits/requests medical information to/from physicians, insurance companies, vendors, etc. as required for treatment, payment, or health care operations.
- Maintains business office lobby by keeping the location clean and presentable. Keeps all of our usual operating and decorative lights on. Must always have a staff member at the front desk.
- Assists with creating charts for all cases that are scheduled each day, as necessary.
- Helps patients in distress by responding to emergencies, if necessary
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.

**QUALIFICATIONS**
- High school diploma or GED certificate recipient
- Four (4) year college degree or appropriate schooling with equivalent experience preferred (not required)
- One (1) year medical office experience desired

**JOB QUALITY REQUIREMENTS**
- Accuracy
- Attention to detail
- Timeliness
- Organization
- Low degree of supervision needed to accomplish tasks
- Ability to work in busy office environment and multi-task

**PHYSICAL / MENTAL REQUIREMENTS**
- Ability to sit, stand, and walk for long periods.
- Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment.

**BENEFITS**

Pay: $19.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Healthcare setting:

- Ambulatory surgery center
- Outpatient

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- No nights
- No weekends

**Education**:

- High school or equivalent (required)

**Experience**:

- medical office: 1 year (preferred)

Work Location: In person