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Hotel Customer Service Agent

3 months ago

Lake Buena Vista, United States US Army Installation Management Command Full time

**Duties**:

- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card are required upon appointment
- Meet qualification/eligibility/background requirements for this position
- Satisfactory completion of employment verification (E-Verify) check
- One year probationary period may be required
- A physical examination may be required
- Must be willing to adhere to strict appearance policy
- Must be available to work days, nights, weekends and holidays.

**Qualifications**:
**QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.**

**_IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE._**
- Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision.
- Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
- Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
- Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
- Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

**Education**:
**Additional information**:

- Additional selections may be made from this vacancy announcement for up to 60 days after the closing date.
- Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

**_IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE._**
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or interm