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Practice Coordinator

4 months ago

San Francisco, United States University of California San Francisco Full time

**Department: CNR Med Oncology**

**Responsibilities**:
**New Patient Scheduling and Processing**
- Review and manage referrals.
- Be the primary contact for referring physicians and new patients.
- Maintain referral records and assign patients to providers.
- Schedule patients and collect insurance information.
- Coordinate pre-appointment tests and explain procedures.

**Advanced New Patient Scheduling and Coordination**
- Secure and evaluate outside medical records.
- Prioritize patient scheduling based on diagnosis.
- Coordinate treatment options and clinical trials.
- Meet with patients post-visit for care coordination.

**Surgery Scheduling**
- Coordinate outpatient and inpatient surgeries.
- Ensure timely surgical scheduling.
- Communicate with patients, physicians, and hospital staff.

**Advanced Surgery Scheduling**
- Coordinate pre-operative anesthesia and authorizations.
- Ensure compliance with regulations and consent for surgical procedures.
- Arrange post-surgical appointments and tests.

**Revenue Cycle**
- Perform cash collection and explain financial policies.
- Obtain and document insurance authorizations.
- Work with codes for scheduling and authorization.
- Confirm medical information accuracy.

**Moderate Complex Revenue Cycle**
- Monitor provider open charts and address denials.
- Assist with DME and medication authorizations.

**Advanced Revenue Cycle**
- Secure complex insurance authorizations.
- Interpret insurance benefits and track renewals.
- Review monthly denial reports and analyze data.
- Oversee staff for authorization requests.

**Check-in / Front Desk**
- Greet patients and collect co-pays.
- Prioritize registration and maintain reception area.
- Assist patients with the check-in kiosk.

**Advanced Check-in / Front Desk**
- Assume front-end office responsibilities.
- Develop productivity reports and act as the public face of the clerical team.

**Cadence Template Builder**
- Create user-friendly schedule templates.
- Generate reschedule reports and avoid customer service problems.

**Administrative and Patient Care Coordination**
- Schedule established patient appointments and coordinate with providers.
- Triage phone calls and provide administrative support.

**Moderate Complex Administrative and Patient Care Coordination**
- Understand clinical symptoms and provide exceptional service.

**Advanced Administrative and Patient Care Coordination**
- Act as a liaison with Concierge Services.
- Coordinate patient care activities and maintain tracking lists.

**APeX and IT Specific Skills**
- Perform APeX-specific functions.
- Encourage the use of the check-in kiosk.

**Moderate Complex APeX and IT Specific Skills**
- Perform advanced appointment scheduling.
- Assist with referral management and maintain Open Access schedules.

**Phone Bank**
- Respond to patient calls and document information.
- Convert CRM messages to telephone encounters.

**General Performance**
- Prepare charts and maintain records.
- Uphold confidentiality and participate in team building.

**Moderate Complex General Performance**
- Maintain provider calendars and provide training.

**Advanced General Performance**

**Environmental Responsibilities**
- Report equipment malfunctions and comply with ergonomic recommendations.

**Customer Service Outreach**
- Provide excellent service and seek to improve patient convenience.

**Lead Role Duties**
- Address escalated issues and provide staff oversight.
- For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.**Department Description**

**Required Qualifications**
- High school graduate or equivalent with four years of related experience; or college degree and six months of related experience; or equivalent combination of education and experience.
- Strong computer skills, including basic keyboarding skills and experience with Office-type software programs.
- Ability to analyze situations, prioritize, develop solutions, and make recommendations.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving skills.
- Knowledge of medical practice terminology.
- Ability to work independently with mínimal supervision.
- Basic math skills.
- Ability to deal with a wide variety of individuals.
- Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
- Ability to sit at a computer terminal for extended periods.

**Preferred Qualifications**
- Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
- Prior experience with appointment, ancillary service, or surgical scheduling.
- Bilingual or multilingual capability (Spanish, Cantonese, and Russian).
- Experience with EPIC highly preferred.

**About UCSF**
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level edu