Wire Transfer Specialist

3 weeks ago

Phoenix, United States First Citizens Bank. Full time

**Overview**

First Citizens Bank is seeking a Wire Transfer Specialist who will processes client and internal department wire transfer transactions for the Bank. Utilizes an automated wire transfer system to ensure all wires are processed in an accurate, timely, and compliant fashion. Documents each transaction and identifies suspicious activity in accordance with the Bank's security procedures. Answers inquiries, resolves wire-related issues, and performs other support duties in order to facilitate client servicing and production goals.
- Friday 10:30am ET- 7:30pm ET (7:30am PT-4:30pm PT).**

**Responsibilities**
- Processing - Processes incoming and outgoing wire transfer funds and securities in a high volume, time-sensitive environment with emphasis on accuracy and production. Processes wire transfer transactions originated from clients, internal bank sources, and other financial institutions.
- Documents each transaction and identifies suspicious activity in accordance with the Bank’s Security procedures
- Answers inquiries, resolves wire-related issues, and performs other support duties in order to facilitate client servicing and production goals
- Compliance - Follows the appropriate security procedures during client call backs, proper holds, credit line approvals, and other activities that involve some level of potential risk.
- Transfer Security - Monitors queues for possible OFAC violations, suspicious deposits, and other unusual activity or keying errors. Informs management of any identified suspicious activity to ensure immediate action.

**Qualifications**

High School Diploma or GED and 2 years of experience in Customer Service or Wire Transfer Systems

Additional Preferred Qualifications
- At least Two (2) years of experience in Banking or Financial services
- Strong customer service and communication skills with the ability to maintain confidentially
- Proficient with Microsoft office suite (Outlook, Word, Excel) and general office equipment
- Dependable in meeting regular attendance requirements and schedules established for the department
- Ability to work in a fast-paced, deadline driven environment
- Must be willing to work Monday - Friday 10:30am - 7:30pm EST

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