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Receptionist/customer Service Specialist:
2 weeks ago
Receptionist/Customer Service Specialist:
Customer Service Representative Duties & Responsibilities:
- Provide accurate and valid information for the customers
- Handle questions, complaints, offer follow up appointments and find appropriate solutions quickly
- Input records and conversations notes of customer interaction and process received files.
- Follow communication procedures and policies.
- Think, answer, and respond quickly to resolve customer issues and questions about health plans and coverage.
- Retain a polite and professional voice and manner at all times
*
Customer Service Representative Requirements:
- High school diploma or equivalent
- Bilingual English & Spanish
- Proven customer support experience
- Ability to handle a lot of incoming calls and make a lot of outgoing calls with great accuracy
- Knowledge of CRM systems and practices
- Customer-oriented and passionate about helping others
- Ability to respond quickly to different request and customer services needs and demands.
- Excellent multi-tasking and organizational skills
**Job Types**: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 - 37.5 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Ability to Commute:
- Hemet, CA 92545 (required)
Ability to Relocate:
- Hemet, CA 92545: Relocate before starting work (required)
Work Location: In person
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