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Back Office Receptionist

4 months ago

Hemet, United States Dental Dreams Dental Practice Full time

**About Us**:
Dental Dreams is a premier dental practice dedicated to providing exceptional dental care in a warm and welcoming environment. Our mission is to create beautiful, healthy smiles for all our patients while ensuring they have a positive experience from start to finish. We are seeking a professional and experienced Back Office Receptionist to join our team and contribute to our continued success.

**Position Summary**:
**Key Responsibilities**:
**1. Patient Coordination and Scheduling**:

- Greet patients warmly upon arrival and assist with check-in and check-out processes.
- Schedule and confirm patient appointments efficiently using Open Dental software.
- Manage the appointment book to optimize the dentist's schedule and reduce patient wait times.
- Coordinate patient referrals and follow-ups as necessary.

**2. Administrative Support**:

- Maintain patient records and ensure they are updated accurately and confidentially.
- Process insurance verifications and pre-authorizations.
- Assist with billing, coding, and processing payments.
- Order and maintain inventory of office supplies and dental materials.

**3. Customer Service**:

- Provide excellent customer service to all patients, addressing their concerns and inquiries with professionalism and empathy.
- Communicate effectively with patients about treatment plans, financial options, and office policies.
- Manage patient complaints and feedback to improve service quality.

**4. Office Management**:

- Ensure the reception area and back office are clean, organized, and presentable at all times.
- Coordinate with dental assistants, hygienists, and dentists to ensure seamless patient flow.
- Assist with marketing initiatives and patient outreach programs as needed.

**Qualifications**:

- Minimum of 3 years of experience as a Dental Office Receptionist.
- Bilingual in English and Spanish (fluency in both languages required).
- Proficiency in using Open Dental software is a strong plus.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of dental terminology, procedures, and insurance processing.

**Benefits**:

- Competitive salary based on experience.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.

**Dental Dreams is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Join our team and be part of a practice that values excellence, compassion, and community. We look forward to meeting you

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- 401(k)
- Flexible schedule
- Paid time off

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends

**Education**:

- High school or equivalent (required)

**Experience**:

- Dental receptionist: 3 years (required)

**Language**:

- English and Spanish (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Hemet, CA 92543 (required)

Ability to Relocate:

- Hemet, CA 92543: Relocate before starting work (required)

Work Location: In person