Housekeeping Supervisor

3 weeks ago

Boston, United States Residence Inn Full time

City, State:
Boston, Massachusetts

The purpose of a HOUSEKEEPING SUPERVISOR is to direct housekeeping staff to ensure all rooms and public areas meet established cleanliness and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Supervise housekeeping staff, including room attendants, laundry attendants, public area attendants and inspect, train and supervise room attendants to ensure all rooms and public areas meet established cleanliness and quality standards.
- Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency.
- Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment.
- Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites.
- Ensures stock rooms and carts are maintained with proper supplies.
- Record data concerning work assignments, personal actions and prepare periodic reports.
- May inspect rooms as occupancy and staffing needs fluctuate.
- Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.
- Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.
- Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

QUALIFICATIONS AND REQUIREMENTS:
Education/Experience
- High school education is not required.
- Up to one month related experience or training; or equivalent combination of education and experience.

WORK ENVIRONMENT
- Be able to work in a standing position for long periods of time up to 8 hours a day.
- Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
- Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.

What to Expect
- Be part of a cohesive team with opportunities to build a successful career.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

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