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Customer Service Manager
2 weeks ago
Join our team at AAMCO Transmissions and Total Car Care.
We are looking for an experienced Manager or someone willing to learn to join our team.
A Customer Service Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships, and managing the technical team.
MUST-HAVES:
- Outgoing personality
- Able to manage technicians/mechanics
- MUST be professional with team and customers
- Able to multi-task
- Must be able to work Monday to Friday 7:45 am to 5:15 pm
- Must have some experience in the automotive industry
Position Responsibilities:
- Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
- Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
- Meet, greet, and recommend services to customers
- Manage technician workflow and the status of the customers vehicles’ repairs
- Order parts and inventory
- Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
What We Offer:
- Competitive compensation packages and incentive programs
- Ongoing training and field support
- Daytime work hours
- Growth opportunity
Job Requirements:
- Minimum of 3 years of sales experience
- Excellent closing skills on the phone and in-person
- Strong commitment to customer service and relationship building
- Ability to communicate and use interpersonal skills at a sustained high level
- Capable of multi-tasking and executing in a fast-paced environment
- Coachable, honest and goal-oriented team player
- Must have valid driver's license
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- Medical insurance
- Paid time off
- 401K
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you extremely confident in your ability to talk with potential customers and close the sale or set an appointment?
- Are you organized and comfortable interacting with technical team members.
**Experience**:
- Sales: 3 years (required)
Work Location: In person
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- Monday to Friday
Ability to Relocate:
- Clearwater, FL 33756: Relocate before starting work (required)
Work Location: In person
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