Customer Service Representative

3 weeks ago


Clearwater, United States Green Security, LLC Full time

**Duties and Responsibilities**:

- Answers incoming customer calls regarding billing issues, service questions, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customers’ account information within our database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

**Skills and Abilities**:

- **Computer & Technology Skills - **Must be proficient with the use of a computer and familiar with smart phone technology.
- **Customer Oriented - **Fosters positive customer relationships, aligning customer needs with business strategy to achieve successful outcomes. Accountable for customer satisfaction and commitment.
- **Collaborative/Team Focus **- Must be able to work in a team environment and motivate others. Able to manage relationships with customers, co-workers, and other team members effectively.
- **Engaged in Learning - **Self-motivated to learn, seeks opportunities for professional growth, displays a strong work ethic, and is willing to work hard to complete tasks with timelines.
- **Problem Solving - **Is able to recognize opportunities for process improvement and make recommendations.

**Education and Qualifications**
- Associate/Bachelor’s Degree preferred.
- Minimum 1-2 years of customer service experience preferred.
- Strong PC proficiency to include Microsoft Office Word, Excel.
- Strong interpersonal skills.
- Demonstrate excellent listening skills and the ability to work independently and with a team.
- Able to work Monday-Friday, 8:00AM-4:00Pm or 9:00AM-5:00PM

Benefit Conditions:

- Waiting period may apply
- Only full-time employees eligible

COVID-19 Precaution(s):

- Remote interview process
- Personal protective equipment provided or required
- Social distancing guidelines in place

Communication method(s) used:

- Phone
- Chat

Work Remotely
- No

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- High stress tolerance -- thrives in a high-pressure environment

Pay: From $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- No nights

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person



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