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Account Management- Customer Service

3 months ago

Clearwater, United States NCO Ent. Full time
Job DescriptionJob Description

We protect what our customers value most while helping them bridge between the physical and telecommunications world for our clients. Our Customer Account Managers have the opportunity to bring their creativity to a workplace that thrives on change and innovation. Here, the Customer Account Manager will be part of a team that doesn’t just embrace what’s exceptional; we deliver outstanding results.

Our Customer Account Manager provides exceptional leadership, clear direction, and continuous guidance to the customer service and sales team. We consistently and pro-actively partner with leading business clientele to bring the best telecommunications services directly to the consumer. We believe that the way we work can add meaning and value to the world. Those ideas inspire positive change and small details that yield important coordinating between our clients and customers.

As A Customer Account Manager, You Will: 

  • Serve as the lead point of contact for all customer account management matters
  • Form and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize sales 
  • Generate trusted advisor relationships with key accounts, customer stakeholders, and telecommunications clients
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate progress openly of monthly/quarterly initiatives to enhance sales
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed 

Customer Account Manager Requirements: 

  • Adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Ability to build rapport and collaborate with others within the company and externally
  • Understanding of consumer behaviors and industry trends
  • Extensive, accurate product knowledge


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