Dispatcher/ Customer Service
3 weeks ago
Our client is seeking a highly organized and detail-oriented individual to join their dynamic customer service and dispatch team on a direct-hire basis. You'll be the glue that keeps everything running smoothly, ensuring exceptional customer service and efficient operations
Responsibilities:
- Orchestrate the daily schedule for all service technicians, prioritizing tasks and ensuring efficient workflow.
- Manage after-hours dispatch needs, ensuring timely resolution for urgent customer requests.
- Collaborate with customers to schedule service calls and preventive maintenance visits for technicians.
- Plan and optimize truck driver routes for maximum efficiency.
- Maintain clear and organized dispatch boards for easy reference.
- Answer incoming calls, convert customer requests into dispatches, and provide exceptional service.
- Route phone inquiries to the appropriate departments or personnel.
- Manage parts inventory by ordering supplies as directed by the service manager.
- Greet and direct visitors, including vendors and customers, in a professional and courteous manner.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) to perform administrative tasks.
- Draft and distribute proposals when required.
- Update and maintain accurate email and mailing contact lists.
- Verify completeness of paperwork within service folders.
- Generate purchase orders for technicians and assigned jobs
this role is for you if :
- Enjoy a fast-paced, dynamic environment.
- Possess excellent communication and interpersonal skills.
- Are a master organizer with a keen eye for detail.
- Can prioritize tasks and manage multiple deadlines efficiently.
- Have a knack for problem-solving and thinking on your feet.
Benefits:
- Heath
- Dental
- Vision
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