Dispatcher/ Customer Service

3 weeks ago


Clearwater, United States Robert Half Full time

Our client is seeking a highly organized and detail-oriented individual to join their dynamic customer service and dispatch team on a direct-hire basis. You'll be the glue that keeps everything running smoothly, ensuring exceptional customer service and efficient operations


Responsibilities:

  • Orchestrate the daily schedule for all service technicians, prioritizing tasks and ensuring efficient workflow.
  • Manage after-hours dispatch needs, ensuring timely resolution for urgent customer requests.
  • Collaborate with customers to schedule service calls and preventive maintenance visits for technicians.
  • Plan and optimize truck driver routes for maximum efficiency.
  • Maintain clear and organized dispatch boards for easy reference.
  • Answer incoming calls, convert customer requests into dispatches, and provide exceptional service.
  • Route phone inquiries to the appropriate departments or personnel.
  • Manage parts inventory by ordering supplies as directed by the service manager.
  • Greet and direct visitors, including vendors and customers, in a professional and courteous manner.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) to perform administrative tasks.
  • Draft and distribute proposals when required.
  • Update and maintain accurate email and mailing contact lists.
  • Verify completeness of paperwork within service folders.
  • Generate purchase orders for technicians and assigned jobs



this role is for you if :

  • Enjoy a fast-paced, dynamic environment.
  • Possess excellent communication and interpersonal skills.
  • Are a master organizer with a keen eye for detail.
  • Can prioritize tasks and manage multiple deadlines efficiently.
  • Have a knack for problem-solving and thinking on your feet.


Benefits:

  • Heath
  • Dental
  • Vision



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