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Patient Advocate
2 months ago
**PATIENT CARE COORDINATOR / PATIENT ADVOCATE**
Recovia is seeking a **full-time** **Patient Advocate / Patient Care Coordinator at our Mesa Baywood Clinic**:6553 E Baywood Ave 209, Mesa, AZ 85206
Recovia, LLC is a successful intensive outpatient treatment program that provides chronic pain, mental health, and substance use treatment all under one roof. We utilize a mind-body-social approach to treat the whole person. We have 9 locations across Arizona and virtual care.
**Hours**:Monday - Friday, 7:30 AM - 4:30 PM (1-hour lunch) - Full-time
**Location**: In-person, Mesa Baywood Clinic. Address: 6553 E Baywood Ave 209, Mesa, AZ 85206
**Pay range**:$19.00 - $21.00/hour - (Based on experience and expectation combined). $21.00/hour is the highest/max starting pay we can offer.
- **Note: The hours and pay range for this role cannot be changed. This is NOT a work from home position.**_
**JOB SUMMARY of PATIENT ADVOCATE**:
A **Patient Advocate** is a vital link that coordinates communication between the patient, their loved ones/family members, medical professionals, insurance companies, and the Recovia provider and office staff. An advocate is a supportive resource that helps guide the patient through the Recovia program by navigating program barriers, answering questions, explaining financial and insurance information and identifying any care problems.
**RESPONSIBILITIES**:
- Coordinating communication between the patient, their loved ones, medical professionals, insurance companies, and the Recovia staff
- Going out into the clinic lobby at the top of the hour daily to interact with patients as they are waiting to be seen: help answer any questions, see how they are doing, provide outside / community resources as needed, helping patients navigate any barriers or challenges that may arise
- Conduct bi-weekly check-ins with patients
- Contacting patients before and after appointments to follow up on their experience and visits
- Contacting patients who cancel or don't show up to appointments
- Explaining financial and insurance information with patients
- Be an advocate for patients
**SKILLS NEEDED for PATIENT ADVOCATE**:
- **Bachelors degree in relevant field (preferred) or equivalent experience (at least 2 years)**:
- **Must have Medical Insurance knowledge and experience: must be familiar with major insurance plans, PPO/HMO, deductibles, copays, co-ins, etc. Must be able to explain insurance benefits to patients comfortably and understand how insurance works.**:
- **Must have patient navigation, patient advocacy, care coordination, or medical administrative experience**:
- Strong problem solving and networking skills
- Energetic / outgoing / bubbly personality and positive attitude
- Leadership experience
- Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)
**BENEFITS FOR PATIENT ADVOCATE**:
- Competitive Pay
- Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
- 401k Match
- PTO, Paid Holidays, Sick Time
- Dynamic Environment
- Room for Personal and Professional Growth with a Growing Company
- Employee Referral Program
Pay: $19.00 - $21.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- This is a full-time in person position (Monday - Friday, 7:30 AM - 4:30 PM) - these hours cannot be changed for the position. Do these hours work for you?
- The hourly pay range for this role is $19-21/hour ($21/hour max). Does this fit your expectation? Note: The highest starting pay we can offer is $21.00/hour.
- When are you looking to start a new position?
- MUST ANSWER: This position requires experience and knowledge of medical insurance and major insurance plans, such as Private and AHCCCS, deductibles, copays, co-ins, etc. You also must be able to explain benefits to patients and understand how insurance benefits work. Are you familiar and comfortable with insurance plans and explaining benefits to patients?
- This is a full-time in-person position at our Mesa Baywood Clinic. Address: 6553 E Baywood Ave 209, Mesa, AZ 85206. Does the daily commute to this location work for you?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Behavioral health: 2 years (preferred)
- Care plans: 2 years (preferred)
- Patient care: 2 years (preferred)
- EMR systems: 2 years (preferred)
- Insurance verification: 2 years (preferred)
**Language**:
- Spanish (preferred)
Work Location: In person
