Patient Financial Advocate

1 week ago


Mesa, Arizona, United States Elevate Patient Financial Solutions Full time
Job Summary

Elevate Patient Financial Solutions is seeking a highly skilled Bilingual Patient Advocate to join our team. This exciting opportunity will be based at Banner Desert Medical Center in Mesa, Arizona.

Key Responsibilities
  • Connect uninsured hospital patients with programs that cover their medical expenses.
  • Act as a liaison between patients, hospital facilities, and government agencies.
  • Screen patients to determine eligibility for federal, state, and county medical or disability assistance.
  • Complete applications and follow through until approved.
  • Document cases accurately and timely in company and hospital systems.
  • Provide exceptional customer service skills at all times.
  • Participate in ongoing trainings to apply learned content in patient dealings.
  • Maintain assigned work queue of patient accounts.
  • Collaborate with hospital staff, case managers, social workers, and financial counselors.
Requirements
  • High School Diploma or GED preferred.
  • Prior hospital experience preferred.
  • Adaptability when dealing with changing processes, computer systems, and government programs.
  • Professional experience working with state and federal programs.
  • Exemplary critical thinking skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to multitask and function in a fast-paced environment.
  • Fluency in both English and Spanish.
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%.
  • 15 days of PTO and 7 paid holidays.
  • Pet insurance and employee referral bonus program.


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