See more Collapse

Customer Support Representative

4 weeks ago

Houston, United States Care One Enterprise Full time

Great new Career Opportunity in Long-Term Care Pharmacy

Now Hiring - **Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]**

**Hours: 6pm - 6am**

The **Customer Support Representative** will be responsible for, but not limited to:

- High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
- Real time monitoring of automated dispensing machine to ensure service is not interrupted.
- Utilize remote desktop software along with end user to resolve issues using documented solutions.
- Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
- Serve as first line support and provide problem resolution to the customer.
- Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
- Properly triage calls and determine routing based on the nature of the call.
- Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
- Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
- Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
- Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
- Make outbound calls to the customer to ensure PassPort process patient medication timely.
- Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
- Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

**Education**:
High school diploma/GED - Some college a plus

**Professional Experience**:

- 3-5 years of related experience/training in a technical inbound/outbound call center environment
- Knowledge of Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
- Extensive phone support of end user with various operating systems and software
- Must have excellent communication skills, ability to multi-task, and high attention to detail

We have other current jobs related to this field that you can find below

  • Customer Support Representative

    1 week ago

    Houston, United States Mad Mobile Full time

    **MAD MOBILE, INC.** **Customer Support Representative** **Houston, TX - Full Time** * Answers and documents incoming customer calls, and provide and process information in response to inquiries, concerns, and requests about CAKE products and services. * Provide clarification, education, training, options, alternatives and solutions in order to ensure the...

  • Customer Support Representative

    1 week ago

    Houston, United States Octopus Group Full time

    **Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...

  • Customer Support Representative

    2 months ago

    Houston, United States CareOne Full time

    Job Description Great new Career Opportunity in Long-Term Care Pharmacy! Now Hiring - Customer Support Representative - [2040 West Sam Houston North - Houston Texas 77477]Hours: 6pm - 6am The Customer Support Representative will be responsible for, but not limited to: Opening, updating, and resolving support tickets using PassPort Alert Management System...

  • Customer Service and Sales Support Representative

    2 months ago

    Houston, United States IndyDog Full time

    Job DescriptionJob DescriptionIndyDog is searching for driven and motivated individuals to join our rapidly growing team. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for their consumer platform. No prior experience is required as we train all of our Customer Service and Sales Support Representatives from the ground...

  • Customer Support Representative

    2 months ago

    Houston, United States Octopus Energy LLC. Full time

    **Customer Support Representative** Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for...

  • Customer Support Representative

    3 weeks ago

    Houston, United States Tekmetric Full time

    About Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer...

  • Technical Support

    2 weeks ago

    Houston, United States LENSEC Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Support / Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot...

  • Marketing / Customer Support Representative - Wireless Sales

    1 week ago

    Houston, United States Scorp Full time

    Marketing and Sales Coordinator / Customer Service Representative to represent our client's mobile wireless sales campaign. Locally based Event Marketing Company seeks full-time Event Account Manager and Customer Service Representatives to represent our client, on a macro level. The Account Manager will work closely with the Account Sales Director to develop...

  • Customer Service Representative

    2 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    1 week ago

    Houston, United States County of Harris Texas Full time

    Duties and Responsibilities:Respond to moderately complex telephone inquiries concerning child support and parenting time cases; provide case status and payment information; explain child support policies and procedures. Enter, retrieve, and update c Customer Service Representative, Customer Service, Representative, Skills, Microsoft, Retail, Support

  • Client Support Representative

    7 days ago

    Houston, United States Diamond Advanedge inc Full time

    Job DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Houston. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...

  • Customer Service Representative

    2 weeks ago

    Houston, United States Omni Cable Full time

    ** Customer Service Representative (Sales Support) - Houston, TX** Job Title Customer Service Representative (Sales Support) - Houston, TX Job ID 27650338 Location Houston, TX 77029 Other Location Description Were hiring a Customer Service Representative (Sales Support) for our Houston, TX Office. Omni Cable, LLC (OmniCable) is a premier redistributor of...

  • Customer Service Representative

    1 month ago

    Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...

  • Customer Service Representative

    1 week ago

    Houston, United States County of Harris Texas Full time

    Harris County Human Resources & Risk Management. The Harris County Office of Human Resources & Risk Management (HRRM) is designed to facilitate working relationships with departments concerning employment needs and plans, training programs, compensat Customer Service, Customer Service Representative, Representative, Management, Benefits, Support, Retail

  • Product Support Representative

    2 months ago

    Houston, United States finboa Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Description FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. With an end-to-end cloud-based...

  • Product Support Representative

    2 days ago

    Houston, United States finboa Full time

    Replies within 24 hours Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Company Description FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. With an...

  • Customer Support Executive

    2 weeks ago

    Houston, United States Recooty Full time

    Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with...

  • Customer Service Representative

    2 months ago

    Houston, United States Spectrum Brands Full time

    **Customer Service Representative** Job Title Customer Service Representative Job # US14762 Requisition Type Regular Function Manufacturing State/Province Texas City Houston Region Posting Start Date Jun-15-2021 **Division Information** The Hardware and Home Improvement (HHI) business of Spectrum Brands is a major manufacturer and supplier of residential...

  • Customer Service Representative

    2 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    2 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...