Client Success Executive

2 weeks ago

Rancho Santa Margarita, United States Aberdeen Broadcast Services Full time

We hire exceptional talent with creative ideas, so come help us visualize world-class solutions to delight our clients and make a major impact in accessible media. If you’re looking to join a high-energy team in beautiful Rancho Santa Margarita, CA, and play a key role in continuing to build a successful company, then we’d like to speak with you
- **Position Summary**:_

As a Client Success Executive, responsibilities will include oversight of existing accounts, lead qualification and client relationship building. The follow-through on client communication strengthens the connection with our clients and is essential to this role. Compiling analytic data for executive review and addressing potential challenges to accounts comprises the rest of the fundamental elements of this role.

Essential Duties:

- Develop close working relationships with clients to ensure retention and potential growth.
- Act as a liaison between internal departments.
- Analytics: Compiling data from current accounts and conducting market research within our space is fundamental to this role. Regular reporting on this data to be required.
- Quote preparation for new project requests as needed.
- Various administrative duties as requested.
- Track and report data through the CRM.
- Attending offsite client meetings and trade shows as requested by management.
- This position requires some travel, flexible hours, and occasional overtime.

Qualifications:

- Proven experience in a customer-facing role, preferably in sales or account management.
- Strong leadership skills with the ability to communicate effectively and negotiate with clients.
- Proficiency in analyzing data and trends to drive decision-making.
- Experience in technology sales is a plus.
- Excellent organizational skills with the ability to manage multiple priorities effectively.

If you are passionate about customer success, have a knack for building relationships, and thrive in a fast-paced environment, we would love to hear from you

Pay: $60,000.00 - $66,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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