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Vp of Client Success

4 months ago

Santa Ana, United States First American Financial Corporation Full time

**Who We Are**:
**What We Do**:

- The VP, of Data and Analytics that will be responsible for leading our Client Success team at First American Data and Analytics. This role will also develop and implement strategies to increase customer retention, satisfaction, and advocacy. You will be directing the day-to-day operations of the Client Success organization through the utilization of key metrics and established KPI’s _while establishing strong relationships with key internal stakeholders. This role instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.

**What You'll Do**
- Drive customer feedback and insights to inform product development and improvement.
- Collaborate with other teams, such as sales, marketing, and engineering, to ensure alignment and synergy.
- Directs and develops the implementation of goals, objectives, and work standards for a Functional Unit without focus on the daily operational activities.
- Develops and directs the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
- Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff through subordinate managers and supervisors.
- Contributes to the overall quality of the Functional unit by developing work teams and by reviewing, recommending, and implementing improved policies and procedures
- Develops, coordinates, and provides for overall administration of the Functional units annual and strategic goals.
- Confers with Executive Management regarding departmental requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments.
- Authorizes projects, sets priorities, approves designs, and cost estimates for projects.

**What You'll Bring**
- Demonstrated competency in creating and executing on strategic plans
- Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change
- Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
- Strong experience and knowledge of functional tools and infrastructure
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
- Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills
- Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed
- Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

**Typical Education**
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred

**Typical Range of Experience**
- 12+ years demonstrated experience managing complex cross functional units or groups

**Pay Range: $140,400- $180,000**

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

**What We Offer**:
By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.