Call Center Representative
2 weeks ago
### Job Overview:
We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional service and support to our members. This is a great opportunity for individuals who are passionate about helping others and who have excellent communication skills.
## Duties:
- Answer incoming calls and respond to member inquiries in a professional and timely manner
- Provide accurate information about our products and services to members, including deposit and lending functions, internet banking, and debit and credit card programs
- Maintain confidentiality of members' account information
- Work independently without direct supervision
- Utilize basic computer programs and adapt to changing technologies in a remote environment
- Collaborate with team members to solve problems efficiently
- Follow company policies and procedures when handling member inquiries or complaints
- Maintain a high level of professionalism and empathy when interacting with members
## Qualifications:
- Previous experience in a call center or customer service role is preferred
- Knowledge of banking terminology or experience working in a financial institution is a plus
- Excellent phone etiquette and communication skills
- Ability to analyze member needs and provide appropriate solutions
- Bilingual abilities in English and Spanish are highly desirable
- Must have reliable internet connection and cellular device capable of receiving text messages or smart phone with authentication app
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work Location: Hybrid remote in Hagerstown, MD 21742
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