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Quality Systems Manager

3 months ago

Elk Grove Village, United States CREATIVE WERKS LLC Full time

Description:
**Job Summary**:
**Responsibilities of the Position**:

- Design, implement, and maintain a comprehensive QMS that meets regulatory requirements and aligns with industry best practices.
- Establish quality policies, procedures, and documentation systems to ensure consistent adherence to quality standards throughout the organization.
- Conduct or lead regular internal audits and assessment to monitor the effectiveness of the QMS and identify areas for improvement.
- Lead continuous improvement initiatives to enhance the effectiveness and efficiency of the QMS.
- Interface with auditors, and inspectors to facilitate 2nd and 3rd party audits and regulatory inspections.
- Develop and implement quality assurance processes to ensure that products meet customer specifications and quality standards.
- Investigate and resolve quality issues, non-conformities, and customer complaints in a timely manner.
- Develop and deliver food safety training and guidance to employees on quality standards, procedures, and best practices.
- Foster a culture of quality excellence by promoting awareness and understanding of quality requirements and objectives throughout the organization.
- Analyze quality data, trends, and metrics to identify areas for improvement and implement corrective/preventive actions as necessary.
- Model the Company’s values of passion, resilience, performance, creativity, accuracy, balance, collaboration, flexibility, and innovation.
- Perform other duties as assigned by Management

**Requirements**:
**Knowledge/Skills/Abilities**:

- Adaptable to fast paced environments with changing circumstances, direction, and strategy.
- Analytical and process driven thinker and problem solver.
- Strong knowledge of food safety regulations, standards, and guidelines (i.e. FDA, USDA, LACF, FSMA, Codex Alimentarius)
- Experience with implementing and managing food safety programs such as HACCP, Food Safety Plans, GMP, and GFSI audit schemas (SQF preferred).
- Excellent written and verbal communication skills.
- Understanding of root cause analysis and risk avoidance tools (i.e. Ishikawa/Cause and Effect Diagrams, 5-Why, FMEA).
- Familiarity with Continuous Improvement techniques or LEAN tools (i.e. Kaizen, TQM, PDCA, DMAIC, 5S, SMED, Waste).
- Working knowledge of statistical process controls and sampling plans preferred.
- Strong knowledge of Microsoft Office and SharePoint is required. Familiarity and adaptability to auxiliary programs such as ERP, analytics tools (Sisense, Tableau), and Minitab preferred.
- Collaborative approach: able to work cross-functionally and with external resources.

**Education and Experience**:

- Bachelor of Science (BS) degree in life or physical sciences, Food Science, Microbiology, Engineering, or related field required
- Minimum of 5 years’ relevant experience in quality leadership in regulated industry such as food or pharmaceutical required, 8+ years preferred
- Certified SQF Practitioner or equivalent preferred
- Certified in HACCP and/or PCQI required
- Experienced or certified in internal auditing preferred
- Experience leading projects

**Working Conditions**:

- Office setting and warehouse environment with temperature range of 55 - 80 degrees

**Physical Requirements**:

- Operate standard office equipment
- Reach with hands and arms
- Lift up to 25 pounds