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Customer Service Representative

3 months ago

Torrance, United States Carrera Consulting Group Full time

**Customer Service Representative**

**Location**: Inglewood, CA

**Company**: A fantastic family-owned heating and air conditioning company in Inglewood, CA, renowned for its exceptional customer service and positive work culture.

**Position Type**: Full-time

**Hours**: Monday to Friday, 9:00 AM to 6:00 PM or potentially 10:00 AM to 7:00 PM. Opportunity for overtime during peak season (summer). Alternating Saturdays (every other Saturday with Monday off)

Are you passionate about providing top-notch customer service in a dynamic work environment? Join the team as a Customer Service Representative at a family-owned heating and air conditioning company in Inglewood, CA. We take immense pride in delivering unparalleled service to our valued customers and fostering a supportive workplace culture where every team member thrives.

**Responsibilities**:

- **Customer Service Excellence**: Serve as the first point of contact for customers, providing exceptional service over the phone and in-person. Address inquiries, resolve issues, and ensure customer satisfaction with every interaction.
- **Payment Processing**: Efficiently handle payment transactions, ensuring accuracy and compliance with company policies and procedures.
- **Dispatch Coordination**: Coordinate with field technicians to schedule appointments, dispatch service calls, and optimize technician routes for maximum efficiency.
- **Advocacy for Customers**: Act as a liaison between customers and the company, advocating for customer needs and ensuring prompt resolution of any concerns or service issues.
- **Documentation and Record-Keeping**: Maintain accurate records of customer interactions, service requests, payments, and other relevant information using our CRM system.
- **Team Collaboration**: Collaborate closely with other team members, including technicians and administrative staff, to streamline processes and deliver seamless service to our customers.
- **Continuous Learning and Development**: Participate in ongoing training and development initiatives to enhance your skills and knowledge of heating and air conditioning systems, customer service best practices, and company policies.

**Qualifications**:

- Previous experience in customer service or a related field is preferred.
- Previous experience in air conditioning and heating a HUGE PLUS
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Eagerness to learn and grow within the company.
- Must be reliable, punctual, and committed to providing exceptional service to our customers.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within the company.
- Positive work environment with a supportive team culture.
- Overtime opportunities during peak season (summer).
- Comprehensive training and development programs.
- Health benefits package and other perks.

Pay: From $20.00 per hour

Expected hours: 44 per week

Experience level:

- 1 year
- 2 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Relocate:

- Torrance, CA 90501: Relocate before starting work (required)

Work Location: In person