IT Helpdesk Technician Tier 1 or 2
2 weeks ago
Desired Skills and Experience
CERTIFICATIONS Minimum Required: A+ certified or similar Other certifications helpful, but not required
RESPONSIBILITIES Responsible for remote desktop support Support multiple clients each day Administer changes and adjustments to systems, as needed Recommend the purchase of new equipment Assess system performance and recommend improvements Assist with developing, implementing, and enforcing policies and procedures for IT operations Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements Respond to and resolve difficult inquiries and complaints Provide emergency response to reduce down-time, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures
**Submit resumes with a cover letter.**
ADDITIONAL DETAILS Full time position, benefits available Recruiters please do not contact this job poster. Please do not contact job poster about other services, products, or commercial interests.
**Job Types**: Full-time, Contract, Internship
Pay: From $38,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- On call
**Experience**:
- Troubleshooting: 1 year (preferred)
- Windows: 1 year (preferred)
Work Location: In person
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