Level 1 Support Technician

2 months ago


Houston, United States Rarity Solutions Full time

** THIS IS NOT A REMOTE POSITION**

Rarity Solutions provides complete IT department services for a variety of businesses that have between 25 to 500 employees. For a flat monthly fee, we ensure the stability of our clients' networks around the clock, protect them from hackers and malicious attacks, back up their critical data offsite, and invisibly solve computer glitches before they have the chance to affect their productivity. We have built a technology stack for our clients that's cloud-first, security-focused, and maximizes productivity.

We're a well-established firm that values the interpersonal relationships between staff members, so everyone gets along incredibly well and values being part of the same team. Our team dynamics are quite unique. We are supportive of telecommuting but of course, sometimes computer problems need to be fixed onsite. We prefer responsible employees that get their work done efficiently, as we do not believe in micro-management.

What is a typical day like?

You start your day by logging into your office computer by 7:00 am or 8:00 AM depending on your assigned shift. You will open up ConnectWise (our ticket system), Datto RMM (our remote management and monitoring app), and log in to Teams chat to say hi to your coworkers. Throughout the course of the day, our Dispatcher will assign you support tickets that come in from both our clients as well as from our server and network monitoring systems. Some days you are assisting clients with normal IT issues (Outlook problems, new user setups, account administration, software upgrades, cloud migrations, security product deployment), and other days you are on project work with a Level 3/Senior Technician (workstation rollouts, firewall deployments, server deployments, training). Your day finishes up around 5:00 pm depending on your assigned shift.

Your coworkers are available via Ring Central (company VOIP phone/app is provided) or by Microsoft Teams. The main purpose of our chat room is to work collaboratively on problems. Almost all the information you'd need about a client is already documented in our knowledge base tool, so most of the time you just need one-off information from a co-worker or help on a difficult IT problem.

**Requirements**:
Technical Skills

Desktop support experience installing, configuring, and troubleshooting Windows 10 or Windows 11 in an environment with either Active Directory and/or Azure Active Directory

User account administration with Microsoft 365, Active Directory or Azure Active Directory

Basic Mac experience is a plus.

Experience with Microsoft Office Suite (Outlook, Excel, Powerpoint, Word)

Login script/drive mapping knowledge

Experience in client service working remotely and at times face to face with end-users

Proper phone etiquette

Microsoft certifications are a big plus

RMM tool experience (Kaseya Datto or Other)

Corporate antivirus experience

Knowledge of backup software, recovery concepts, and troubleshooting

Some knowledge of firewall administration, troubleshooting, etc.

Remote access solutions (Cisco VPN, Terminal Services/Remote Desktop Services, Citrix)

Some knowledge of virtualization

Personality Traits

Strong client service skills with a friendly personal demeanor

Disciplined self-starter is resourceful with strong analytical and troubleshooting abilities

Resourceful troubleshooter with strong research skills that can find answers to any question no matter how difficult.

Pay: $40,000.00 - $45,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 1 year
- 2 years

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Work Location: In person



  • Houston, United States Management Controls Full time

    Management Controls Inc. (MCi) is looking for a Support Analyst to join our Customer Support team. In this role, you will provide Level 1 application and technical support, within SLA agreements, on MCi Suite of Products. The business is privately held, has been around for 30 years, services most of the Fortune 100, and is experiencing exponential growth,...


  • Houston, United States IRISNDT Inc Full time

    Job DescriptionJob DescriptionSalary: Altura is hiring Level 1 & 2 Composite Technicians. Pay starting at $23-$36/hour for well qualified candidates. This is a full-time position with competitive pay, full benefits, and an opportunity to build a rewarding career with ALTURA. A strong belief in safety and teamwork are a must, along with a good level of...


  • Houston, United States KIPP Foundation Full time

    Full-time - Start Date: Immediate opening - Department: Regional Support and Leadership **Company Description**: KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to...


  • Houston, United States KIPP Texas Public Schools Full time

    **Company Description** KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and...


  • Houston, United States Raptor Technologies Full time

    Why Join the Raptor Pack?: We are passionate about our mission to protect every child, every school, every day! You join the gold standard in school safety software You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe You will work with diverse teams with some...


  • Houston, United States Raptor Technologies Full time

    Why Join the Raptor Pack?: We are passionate about our mission to protect every child, every school, every day! You join the gold standard in school safety software You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe You will work with diverse teams with some...


  • Houston, United States Credo Services LLC Full time

    **Position Title** NDE Technician - Level II **Location Details** Greater Houston Area. Other reporting locations may be considered. **Position Overview** Credo is currently looking for hard working and dependable individuals for placement as a Level II NDE Technician qualified under ASNT SNT-TC-1a to support pipeline integrity work throughout the lower...


  • Houston, United States Scientific Drilling Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:We are seeking a skilled Tubular Repair Technician 1 to join our team. The Tubular Repair Technician 1 is responsible for preparing tubulars to get them back to a ready-to deploy state. Such duties include the refurbishment of Gap subs, Bit Subs, and the loading and unloading of the inspection bay. The Tubular...


  • Houston, United States Group 1 Automotive Full time

    CONSIDER A CAREER WITH US! COME JOIN THE BEST TEAM OF SERVICE TECHNICIANS! Beck & Masten Buick GMC North  is part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are growing and looking for Quality Automotive Service Technicians, from Experienced Flag Techs to Entry Level to join our Quality Buick GMC...

  • Automotive Technician

    2 weeks ago


    Houston, United States Honest - 1 Auto Care Full time

    Job DescriptionJob DescriptionOur franchise is rapidly expanding in the Houston area with new locations currently opening.  We are searching for an Automotive Technician in Northwest Houston. We are looking for that team player technician that is willing to grow within the organization.Compensation: $25 - $50 / hourExperience:Immediate opening for a...


  • Houston, United States A-1 Chrysalis Technologies Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and detail-oriented Structured Wiring Technician to join our team. As a Structured Wiring Technician, you will be responsible for installing, maintaining, and troubleshooting structured cabling systems in residential, commercial, or industrial settings. You will work closely with clients, contractors,...


  • Houston, United States A-1 Chrysalis Technologies Full time

    Job DescriptionJob DescriptionWe are seeking a skilled and detail-oriented Structured Wiring Technician to join our team. As a Structured Wiring Technician, you will be responsible for installing, maintaining, and troubleshooting structured cabling systems in residential, commercial, or industrial settings. You will work closely with clients, contractors,...


  • Houston, United States Honest - 1 Auto Care Full time

    Job DescriptionJob DescriptionOur franchise is rapidly expanding in the Houston area with new locations currently opening.  We are searching for an Automotive Technician in Northwest Houston. We are looking for that team player technician that is willing to grow within the organization.Compensation: $35 - $50 / hourExperience:Immediate opening for a...


  • Houston, United States Axis Portable Air Full time

    Seasonal Support Technician **About Axis Portable Air LLC** We are Axis Portable Air, the industry’s most disruptive and fastest growing climate control company. **What we do?** We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. **Who do we...


  • Houston, TX, United States Harris Health System Full time

    Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management...


  • Houston, TX, United States Harris Health System Full time

    Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management...


  • Houston, Texas, United States KBR Full time

    Title:Skillbridge_Space Suit Program Support Technician: Belong. Connect. Grow with KBRAt KBR we are committed to our Nation's Military and Veteran's through our partnerships with Hiring our Hero's and DoD Skillbridge. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness, and collaboration. We are known for...


  • Houston, United States Group 1 Auto Full time

    Overview 6161 Rothway StreetHouston, Texas 77040 Group 1 Automotive, a Fortune 300 company, owns and operates 200+ automotive dealerships and collision centers in the United States and United Kingdom. The Business Support Center serves as the foundation of Group 1 Automotive's industry leading accounting organization. We are looking to add a qualified...


  • Houston, United States Group 1 Automotive Full time

    Overview 6161 Rothway StreetHouston, Texas 77040 Group 1 Automotive, a Fortune 300 company, owns and operates 200+ automotive dealerships and collision centers in the United States and United Kingdom. The Business Support Center serves as the foundation of Group 1 Automotive's industry leading accounting organization. We are looking to add a qualified...


  • Houston, United States The Vets Full time

    **About Us**: Launched in 2021, The Vets is redefining the veterinary industry because we believe healthy pets start with happy vets. Providing an alternative option to brick-and-mortar veterinary clinics, The Vets has introduced a new at-home service offering high-quality, fear-free care for pets, and a better quality of life for our unsung heroes - our...