Level 1 IT and Sturctured Cabling Tech
2 weeks ago
Description
As a Griffin Technology Technician, you will be heavily focused on providing IT Services to our current and future clients. IT support is a commodity, but AMAZING customer service is not In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.
What you will be doing:
IT Tech Work
- Remote and on-site IT helpdesk support with Computers, Laptops, and Phones
- Documentation of client systems and projects
Structured Cabling Work
- Install, terminate, and test structured cabling systems including Cat5E, Cat6, Cat6A, and fiber optic cables.
- Install cabling racks, cabinets, and patch panels in accordance with industry standards.
- Perform fiber terminations, splicing, and testing to ensure optimal performance.
- Read and interpret blueprints, diagrams, and specifications to ensure accurate installation.
- Troubleshoot and rectify cabling issues, including signal quality and connectivity problems.
- Maintain a safe work environment by adhering to all safety guidelines and practices.
- Document installation procedures and maintain records of materials used.
- Provide technical support and guidance to clients and team members.
- Stay updated on the latest industry standards, technologies, and best practices in structured cabling.
Learn, test, and bring on new solutions
Specific responsibilities include effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service-oriented IT professional, we encourage you to apply today
PREFERRED QUALIFICATIONS: Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11), Strong familiarity with Microsoft Servers lineup of products, Working knowledge of RMM software and Unifi and Sonicwall, Direct experience with Office 365, Vonage and Zoom VoIP phone systems, printer troubleshooting and network troubleshooting techniques
Knowledge and Skills
Requirements:
2+ years of experience in an IT support role and structured cable role
Technical associates degree or equivalent experience
Reliable transportation and valid driver's license
Must be able to lift at least 50 pounds on a consistent basis
Strong attention to detail and communication skills
Excellent customer service skills
Experience troubleshooting computer hardware and networking issues
Ability to multi-task and meet deadlines
*****Must live near Houston, TX*****
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