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Healthcare Retention Specialist
4 months ago
**Impact Lives, Impact Community**
Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.
**General Job Description**
**Job Roles**
- Completes project-specific logs and collects required project data. Makes timely and accurate submission of monthly reports.
- Meets department retention productivity standards.
- Performs other duties as assigned.
- Provides coverage for Healthcare Enrollment Specialists as needed. Participates in community events as needed.
**Education/Certifications/Licenses/Registrations**
- Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
- High school graduate or GED equivalency.
**Experience/Specialized skills (including Language)**
- Ability to work effectively with patients from diverse social, cultural and economic groups.
- Basic computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
- Basic knowledge of Medi-cal, CalFresh, and private insurance.
- Basic Written and verbal communication skills.
- Bilingual in English/Spanish required.
- Excellent interpersonal and customer service skills.
- Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
**Physical Requirements/Working Environment**
Bending (neck): OCCASIONALLY (1 - 3 HRS)
Bending (waist): : RARELY (0-1 HRS)
Carrying 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Carrying 11 - 25 lbs: : oca
Carrying 25 - 50 lbs: : RARELY (0-1 HRS)
Carrying 51 - 75 lbs: : NEVER
Carrying 75 lbs: : NEVER
Climbing (ladder): : NEVER
Climbing (stairs): : RARELY (0-1 HRS)
Driving: To drive from one clinic or another, or in the community: : INCIDENTAL DRIVING (LESS THAN 3 DAYS/WEEK)
Exposure to blood borne pathogens and biohazards: : No
Exposure risk to aerosol-transmitted diseases-YES
Exposure to dust, gas, fumes, or chemicals: : Office supplies. Exposure to patient home environments.
Fine manipulation: : RARELY (0-1 HRS)
Kneeling: NEVER
Lifting 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)
Lifting 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)
Lifting 25 - 50 lbs: : RARELY (0-1 HRS)
Lifting 51 - 75 lbs: : NEVER
Lifting over 75 lbs: : NEVER
Power Grasping: : RARELY (0-1 HRS)
Pulling 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)
Pulling 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)
Pulling 25 - 50 lbs: : RARELY (0-1 HRS)
Pulling 51 - 75 lbs: : NEVER
Pulling over 75 lbs: : NEVER
Pushing 0 - 10 lbs: : FREQUENTLY (3 - 6 HRS)
Pushing 11 - 25 lbs: : OCCASIONALLY (1 - 3 HRS)
Pushing 25 - 50 lbs: : RARELY (0-1 HRS)
Pushing 51 - 75 lbs: : NEVER
Pushing over 75 lbs: : NEVER
Reaching (above shoulder level): : NEVER
Reaching (below shoulder level): : OCCASIONALLY (1 - 3 HRS)
Repetitive use of hand: CONSTANTLY (6+ HRS)
Simple Grasping: FREQUENTLY (3 - 6 HRS)
Sitting: : CONSTANTLY (6+ HRS)
Standing: : CONSTANTLY (6+ HRS)
Twisting: : NEVER
Use of Personal Protective Equipment: : No
Walking: RARELY (0-1 HRS)
Working around equipment and machinery: : Office Equipment
Ages of Patients Served: N/A
In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.
$19.00 - $20.00
If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)
