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Tech Support Representative

3 months ago


Danville, United States IT Solution Services Full time

Overview:
We are seeking a Technical Support Specialist to join our team. This is an entry level position, with mínimal experience required.

**Responsibilities**:

- Provide technical support and troubleshooting assistance to users
- Diagnose and resolve technical hardware and software issues
- Collaborate with other IT team members to escalate complex issues
- Document all support interactions and solutions in ticketing system
- Assist with software installations, updates, and configurations
- Maintain accurate records of hardware inventory and software licenses

**Job Types**: Full-time, Part-time

Pay: $20.22 - $24.35 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Tuition reimbursement

People with a criminal record are encouraged to apply

Work Location: In person