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Customer Success Manager

4 months ago

Miramar, United States AeroCore Technologies Full time

**About Us**:
AeroCore Technologies is a customer-obsessed organization that hires highly-motivated technical individuals who have relevant experience in engineering, data analysis, mechanics, and a strong desire for continuous improvement. AeroCore is the inventor and patent holder of Nucleated Foam Technology revolutionizing the aviation industry, delivering substantial short and long-term ROIs for our clients by restoring jet engine performance to entitlement. We are dedicated to following compliance procedures, ensuring the safety of our people and the people we serve. We are a team of problem-solvers, status quo pushers and safety champions who focus on detailed work to make sure every job is run as efficiently, or better, than the last.

At AeroCore, we are focused on building a team of highly skilled, passionate specialists who can self-manage their time and efforts so that the customer is delighted with the products provided. We believe that education and iteration is our key to success and are looking for team members who align with that mindset. The excellence of our people is shown through passion for the work and our ability to obsess over every detail of the job so that our customers know we have their best interest, and safety, top of mind.

**Role Overview**:
AeroCore Technologies, LLC is seeking a highly skilled and innovative Customer Service Manager to join our **Miramar team **.As a Customer Success Manager, you will be responsible for developing, maintaining, and improving customer relationships to include product adoption and value realization. AeroCore is obsessed with customer outcomes and is constantly innovating to meet the challenge.

This role will proactively engage in the day-to-day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Manufacturing, Engineering, Logistics and Finance.

**Responsibilities**:

- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of our product.
- Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
- Onboard new customers or expansions to current customer scope
- Process milestones for the clients and employees to work toward
- Establish clear client retention goals
- Build relationships between customers and functional teams
- Be the voice of the customer
- Promote the value of the product
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or Communication.
- Minimum of 5 years of experience in customer management
- Strong knowledge and experience with project and change management
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
- Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Detail-oriented mindset with a focus on quality and precision.
- Ability to adapt to changing project priorities and meet tight deadlines.
- Previous commercial or Department of Defense aviation experience preferred.
- Direct leadership experience with Marine Corp Aviation preferred
- AeroCore Technologies, LLC is an equal opportunity employer. We value showing enthusiasm to our purpose while bringing out the best of each other, our customers, and the products we service. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status._

Pay: $80,000.00 - $90,000.00 per year

**Benefits**:

- Flexible schedule
- Paid time off

Compensation package:

- Performance bonus

Schedule:

- Monday to Friday

**Experience**:

- General Aviation: 1 year (preferred)
- Customer support: 3 years (preferred)
- Marine Corps Aviation: 1 year (preferred)

Ability to Commute:

- Miramar, CA (required)

Ability to Relocate:

- Miramar, CA: Relocate before starting work (required)

Work Location: In pe