Dental Receptionist

3 weeks ago

Milwaukee, United States ST ANN CENTER FOR INTERGENERATIONAL Full time
Job Details

Job Location
Bucyrus Campus - Milwaukee, WI

Position Type
Full Time

Education Level
High School

Salary Range
$22.00 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Admin - Clerical

Description

Job Title: Dental Receptionist

Reports to: Chief Operating Officer

Job Status: Full Time/Non-Exempt

St. Ann Center for Intergenerational Care is the first of its kind facility in the United States and a global leader on comprehensive intergenerational care for all ages and abilities. At St. Ann Center no one is alone and everyone is celebrated

St. Ann Center specializes in adult and child day services in a safe, homelike setting where compassion, care, and dignity are key. We bring all ages together from 6 weeks old to 100+. In 2016, St. Ann Center was recognized for the Best Intergenerational Award and Mayor Tom Barrett said:

This is the closest place to heaven on earth. Everyone is loved for who they are.

Our organization has grown dramatically in the 36 years since we were established and the need for services in our community continues to spark ideas and advances to care for individuals of all ages. We are excited for you to join our organization to advance the mission and operational effectiveness for our continued growth to serve the community.

Position Summary:

Our Specialty Dental Practice is in need of an organized, detailed oriented individual to help the team ensure our clinics are running at full potential. The Dental Clinic Receptionistis responsible for providing accurate and friendly customer service, verifying dental benefits with insurance companies, collecting finances from patients and scheduling appointments, while serving as a liaison between patients and clinical staff. Support daily office operations. Be accessible and responsive.

Duties and Responsibilities:

  • Schedule new patients and call patients with unscheduled treatment
  • Check patients in and out and answer calls
  • Send out Welcome Packets and Dr. Referral forms
  • Schedule surgery appointments, coordinate History & Physicals with surgery department
  • Maintain patient charts with accurate data entry
  • Ensure HIPPA Notice of Privacy Practice
  • Handle all clinic operations including coding, billing, denials, payments, prior authorizations

  • Act as a backup Receptionist for the Medical Clinic if and when necessary.
  • Submit insurance claims, enter insurance payments, follow up on unpaid insurance claims, preparing and sending billing statements, going over financial aspect of treatment with patients, arranging financial agreements with patients, calling patients with unpaid balances
  • Credential practitioners with various insurance companies
  • Update CAQH for practitioners, keeping all licenses/certifications current
  • Troubleshoot equipment issues/schedule repairs
  • Order office supplies for the practices
  • Run reports for grants proposals
  • Maintain, store and backup practices data and records in accordance with HIPPA regulations
  • Spearhead marketing and community service campaigns
  • Ensure the office maintains a professional appearance
  • Ensure COVID19 Protocols for front office and patient lobby
  • Other duties as assigned

Qualifications

Education/Training:
  • 2 years of front desk experience in a dental/medical office
  • Demonstrated proficiency in MS Outlook, Excel, Word and PowerPoint

Skills/Abilities:

To excel in this role, you should be self-motivated, highly organized, a good communicator, and have the talent to inspire teams. It is important that the prospective candidate has the experience to manage staff, manage schedules and billing (A/R) systems.
  • Proficiency in Dentrix
  • Proficiency in Dental/Medical terminology and workflow
  • Communication skills
  • Some management skills

St. Ann Center for Intergenerational Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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