Front Desk Clerk
2 weeks ago
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
**Responsibilities**:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist with guest requests, such as room service or transportation arrangements
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
**Skills**:
- Previous experience in front desk or hospitality management preferred
- Excellent phone etiquette and strong communication skills
- Ability to provide exceptional guest relations and customer service
- Familiarity with hotel operations and procedures
- Proficiency in using phone systems and computer software
- Multilingual skills are a plus
- Strong organizational skills and attention to detail
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hotel industry
- Employee discounts on hotel stays and services
**Job Types**: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
- In-person
Shift availability:
- Day Shift (required)
- Night Shift (required)
Ability to Relocate:
- Fort Wayne, IN 46825: Relocate before starting work (required)
Work Location: In person
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