Assistant Property Manager
3 weeks ago
**About EQ Office**
EQ Office is Blackstone’s US office portfolio company with best-in-class expertise across acquisitions, asset management, leasing, redevelopment and property operations. EQ’s focus is to create and operate inspiring workplace destinations by offering solutions that blend the best of work, home, and hospitality. Our diverse team of ~160 professionals currently operate a portfolio of over 20 million square feet for approximately 1,200 customers across major US markets including Atlanta, Boston, Chicago, Los Angeles, New York, San Francisco, and Seattle.
OneTeam is EQ’s Core Foundation. It's what happens when individuals collaborate across team, function, and time zone. It's that innovative idea that starts to stick when we come together under one roof; it's the desire to be part of something bigger than ourselves, striving to find greater purpose. By sharing best practices across department and region, extending impact beyond work and into our communities, and integrating our foundational principles, we ultimately do better when we operate together.
At EQ Office our culture is centered around OneTeam with the following principles
- Kindness, Respect and Trust
- Merit
- Accountability
- Integrity
- Essential Transparency
- Never be Complacent
- Work Hard and Have Fun
- **Job Summary**
Oversee the daily operations of assigned commercial properties and ensure that income is maximized, expenses are minimized. Key areas of responsibility include customer relations, property operations, construction, financial management, and oversight of building and office staff. This role will travel weekly to different sites within our Northern California portfolio from San Francisco to Silicon Valley and the East Bay, and you will have opportunity for autonomy and learning on multiple different properties.
**Essential Job Functions**
As the** Assistant Property Manager, **one is held accountable to, however not limited to, the following job functions:
**CUSTOMER EXPERIENCE**
**Customer Engagement and Success**
- Understand the unique needs of building customers and respond to customer complaints and inquiries, which cannot be dispatched to Engineering, Janitorial, or Security. Escalate unresolved customer complaints to SPM/GM for intervention.
- Maintain day to day relations with customer contacts. Plan and execute tenant relations programs.
- Utilize CRM tool to collect information on customer activities and business function and have ability to analyze data to provide useful insight on customer patterns.
Ability to provide a “win/win” solution to customer requests/issues.
**Operations**
- Assist with day to day operations and maintenance of the assigned property(s)
- Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
- Regularly and proactively conduct building and property inspections. Take necessary steps to ensure the property, including the back of the house and vacant spaces, are maintained
- Work with Project Managers on oversight of all projects. Ensure contracted projects adherence to building rules, regulations and specifications
- Develop and maintain day to day relations with customer contacts. Ensure customer needs and requests are being met to their expectations. Resolve customer service issues and requests in a timely manner and escalate as appropriate
- Be familiar with all pertinent documents for assigned buildings including but not limited to purchase orders, contracts, leases, management agreements, associations, and listing agreements
- Assist managers in maintaining life safety programs and legal requirements
**Financial**
- Assist with preparation and input of Annual Budgets, Capital Plans and financial reporting
- Oversee accounts payables, receivables, accruals and expense tracking for the property
**Team Development**
- Work collaboratively with other team members on escalated issues
- Perform other duties as assigned**Competencies**
- Pro-active, self-starter with the ability to work independently without oversight with a high level of curiosity
- Exceptional organizational, multitasking and prioritization skills, and project management skills
- Ability to connect well with people and communicate effectively
- Reliable team player that embraces continuous change and opportunities when presented
- Professional demeanor**Qualifications**
- Minimum three years of related business experience required
- 1+ years of commercial office property management experience
- Proficiency with Microsoft suite and the ability to learn and utilize industry custom software programs
- Effective written and verbal communication skills
- Some college preferred or equivalent experience
**Base Salary Range**: ($85,000-$100,000)
**Total Direct Compensation**: This job is also eligible for discretionary bonus on an annual basis.
**Benefits**: The Company provides a variety of benefits to employees, including health insurance cove
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