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Jfk Passenger Service Agent
4 months ago
Passenger Service Agents are the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily
**Responsibilities**:
- Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
- Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
- Ability to handle passport/VISA documentation.
- Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.
**Qualifications**:
- Fluency in Japanese, Filipino, Vietnamese, Indonesian OR Chinese would be an asset.
- Ability to showcase exceptional customer service abilities to all cliental.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
- Flexible schedule allowing work during nights, weekends, and holidays.