Chief of Staff, Health Plan Operations

4 weeks ago

San Diego, United States Kaiser Permanente Full time

**Job Summary**:
As Chief of Staff to the Senior Vice President, Health Plan Operations and President, Kaiser Permanente Insurance Company, ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Directs business strategy, organizational alignment, and prioritization of business initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/ or external resources. Oversees the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state. Oversees the management of complex, cross-functional projects/programs and directs the proactive monitoring and identification of client, project, program, and/or business risks. Directs change management plans associated with business initiatives. Directs team members in the assessment of strategic performance metrics to support business initiatives. Directs vendor management as required. Monitors and takes accountability for compliance of team work activities by ensuring business plans and team members adhere to relevant policies and procedures.

**Essential Responsibilities**:

- Oversees the business operations and management processes, for the Health Plan Operations (HPO) organization (over 7,500 employees).
- This includes:
Develop, plan and facilitate HPO performance management process-
- Developing and maintaining a consistent and effective management process structure and appropriate cadence of meetings (leadership team, extended leadership team, all hands, governance/sponsor meetings and operations/business reviews)
- Work with operational areas to develop or update KPIs to inform goals and priorities
- Creation of management tools as needed (dashboards, templates, catalogs, etc.)
- Serve as thought partner to executive to frame key issues and strategies
- Bring closure to action items as needed
- Agenda planning and facilitation
- Ad hoc meetings and check points

Execute Organizational Objectives- Manage department-wide deliverables (Goals, Sponsor Decks, Budget Binder overview, and Snapshots, etc.) Partner with HR on annual HR processes and guidelines to ensure successful completion of requirements in the best support of people, being mindful of the different needs of represented, non-represented and contracted employees (Total Performance, Succession Planning, Readiness Assessments, JFA/Market Adjustments).
- Partner with Compliance on audit and compliance workplan activities.
- Oversee and continue developing National Health Plan and departmental Business Continuity plans and processes based on national Business Continuity process and timelines
- Manage communication and tracking of all mandatory trainings for the department to ensure satisfactory completion rates.

Lead and partner on budget and budget management efforts- Lead annual and ongoing budget process for org working within finance defined processes and plans.
- Partner with Finance on executing monthly budget discussion

Special Projects Lead the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects.
-Provides insight and oversees the development and implementation of business initiatives, systems, and/or processes to a desired future state.Contributes to business strategy and supports organizational alignment and prioritization of business initiatives.
- Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required.
- Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Separate and distinct dedicated role from Business Operations/COS.

Ensuring clear consistent cascading of information throughout org- Accountable for all communication from executive

**Additional Scope Details**:

- Directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; building partnerships with stakeholders to develop goals and set the prioritization of deliverables; directing the development of a menu of solutions for complex, competing, or ambiguous requests; leading discussions regarding the involvement of business processes (e.g. change management, communication) and driving decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaini

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