Assistance Manager
2 weeks ago
The Seasonal Shipping Clerk will augment our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by expertly boxing and packaging the customer's product, receiving and processing packages for courier shipment, providing telephone support to customers, and operating point-of-sale devices to complete the customer's transaction. The Shipping Clerk expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
**RESPONSIBILITIES**
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Provides prompt, efficient shipping expertise
- Provides completed documentation for shipping
- Answers phones courteously and provides accurate, detailed information
- Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
- Maintains a clean and safe working environment
- Performs other duties as assigned
**QUALIFICATIONS**
- High school diploma or GED required
- Shipping experience desired
- Able to help customers with boxing and packaging their materials
- Good communication and people skills
- Outstanding phone skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills, including spelling and math
- Able to operate a wide variety of business equipment
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods
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