Technical Support Specialist
3 weeks ago
This position is looking for someone who has strong customer service technical support experience and is able to work fully onsite. This is a full-time direct hire position that is looking to pay between $40k-$43k/yr plus quarterly bonuses. This position is looking for someone who is a US citizen and is able to start ASAP.
The Technical Support Specialist is responsible for (Essential Functions):
- Responding to all helpdesk tickets
- Looking for 2+ years of Technical experience with good customer service and Phone presence
- Engage with external Vendor support for Line of Business applications to support users
- Managing inventory assets in our Asset Management System
- Manage all software inventory asset during the onboarding and offboarding process
- Following standard operating procedures
- Managing loaner laptop fleet and hardware inventory
- Ability to identify and escalate issues as needed and engage with other team members
- Attention to detail and providing well documented processes and work summaries
- Assisting staff with transfer of system settings to new equipment
- 2-4+ years of direct customer technical support and engagement experience in post-sales or account management functions.
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