![CDW](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Supervisor
2 months ago
**Description**
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
The Supervisor Customer Relations will oversee the day-to-day operations and performance of the Customer Relations Team. The supervisor focuses on providing outstanding customer service skills, that will help create an atmosphere of exceptional service to our CDW customers The supervisor is also responsible for handling complex or escalated customer situations including calls, freight and price adjustments, and certain return and service requests. Additionally, the supervisor serves as a liaison to other departments including but not limited to Sales, Distribution Center, Credit Services, and Vendor Returns.
Key Areas of Responsibility
- Handle Complex or escalated customer situations, including calls, freight, price adjustments, and return and service request.
- Maintain open communication with and serve as a liaison to other departments, including Sales, Distribution Center, Credit Services, and Vendor Returns and work closely with them to streamline processes.
- Supervise and motivate a team of Coworkers, including hiring, training, coaching, providing feedback, development, and performance management.
- Communicate important procedural updates while monitoring daily workload volume and overdue tasks.
- Manage projects and specialty assignments.
- Monitor department service levels to ensure customer satisfaction as you look for innovations to improve department efficiencies and elevate customer service.
- Provide consistent feedback and assist with the completion of annual performance reviews.
Education and/or Experience Qualifications
- High school diploma or GED
- 4 years customer service experience
- 1 year experience in a Leadership capacity
Required Qualifications
- Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders including customers.
- Proven ability to mentor others.
- Strong conflict resolution and problem-solving skills.
- Demonstrated ability to build productive cross-functional relationships.
- Strong organizational skills and excellent time management.
- Ability to think creatively and strategically.
- Ability to promote a healthy, productive, and positive environment.
- Must use good judgment and can act decisively at the right time and exhibit critical thinking.
- Proven ability to respond quickly to changing priorities of the department.
Preferred Qualifications
- Bachelor's Degree
- Call center experience
**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
**What you can expect from us: Culture, coworkers, careers.**
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
**Equal Opportunity Employer, including disability and protected veteran status
We have other current jobs related to this field that you can find below
-
Client Relations Associate
2 weeks ago
Vernon Hills, United States Go Thrive Full timeJob DescriptionJob DescriptionAt Go Thrive Chicago, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall...
-
Customer Relations Outfitter
3 weeks ago
Auburn Hills, United States Bass Pro Inc Full timePOSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. ESSENTIAL FUNCTIONS: Secures all firearms brought into the store with trigger locks. Checks in...
-
Debt Collections Supervisor
2 weeks ago
Vernon Hills, United States Blitt and Gaines P.C Full timeWe are seeking a highly organized and detail-oriented Collections Manager to oversee our collections department. As a Collections Supervisor, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization. The ideal candidate will have a strong background in collections,...
-
Remanufacturing Shop Supervisor- 2nd shift
3 months ago
Vernon Hills, Illinois, United States ZF Group Full timeReq ID 70378 | Vernon Hills, United StatesRole Expectations: Supervises mechanics in respective remanufacturing shops Position Responsibilities:Responsible for executing production schedule and hourly monitoring of performance to production schedule including reaction plans when goals are not met. Identify and correct shortages in material, tools and...
-
Customer Communications Team Member
2 weeks ago
Vernon Hills, United States Go Thrive Full timeJob DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...
-
Customer Communications Team Member
1 week ago
Vernon Hills, United States Go Thrive Full timeJob DescriptionJob DescriptionGo Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our...
-
Remanufacturing Shop Supervisor- 2nd shift
3 months ago
Vernon Hills, United States ZF Group Full timeReq ID 70378 | Vernon Hills, United States Role Expectations: Supervises mechanics in respective remanufacturing shops Position Responsibilities: Responsible for executing production schedule and hourly monitoring of performance to production schedule including reaction plans when goals are not met. Identify and correct shortages in material,...
-
Wireless Customer Success Representative
2 weeks ago
Vernon Hills, United States Go Thrive Full timeJob DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...
-
Customer Order Management Representative
2 weeks ago
Vernon Hills, United States CapLeo Global Full timeJob Title: Customer Order Management Representative Location: Vernon Hills, IL - 60061 Duration: 12 months contract Shift: Regular shift, 8:00 am to 4:00 pm / 9:00 am to 5:00 pmNOTES: Hybrid - 3 days in office. Education High School Diploma or Associates Degree. College Degree Preferred. Strong Excel needed, will manage large amounts of Data - Pivot tables...
-
Customer Service Team Lead
1 month ago
Vernon Hills, United States The LaSalle Group Full timeAs summer brings a fresh burst of energy and new beginnings, it's the perfect time to embark on an exciting new career opportunity! We have partnered with a premier formal clothing and hospitality wear company that is dedicated to providing top-tier products and exceptional customer experiences. Based in Vernon Hills, IL, and growing rapidly, they are all...
-
Retail Customer Service Specialist
3 months ago
Vernon Hills, United States Dick's Sporting Goods Full timeAt DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...
-
Full-Time Customer Service Supervisor
2 weeks ago
Rochester Hills, United States Kohl's Full timePay Range: $18.10- $23.10 About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational...
-
Supervisor, Freight Operations
2 weeks ago
Vernon, United States XPO Full timeWhat you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...
-
Supervisor, Freight Operations
2 weeks ago
Vernon, United States XPO Full timeWhat you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...
-
Supervisor, Freight Operations
2 weeks ago
Vernon, United States XPO Full timeWhat you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of...
-
Customer Order Management Representative
3 weeks ago
Vernon Hills, United States Amerit Consulting Full timeOVERVIEW: Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry,seeks an accomplished“Customer Order Management Representative” Position: Customer Order Management Representative Location: Vernon Hills, IL [75 N. Fairway Dr, Vernon Hills, IL -...
-
Customer Order Management Representative
3 weeks ago
Vernon Hills, United States Amerit Consulting Full timeOVERVIEW: Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished “Customer Order Management Representative”Position: Customer Order Management Representative Location: Vernon Hills, IL [75 N. Fairway Dr, Vernon Hills, IL -...
-
Supervisor, Freight Operations
2 weeks ago
Vernon, United States XPO Full timeWhat you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications:2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environmentKnowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations Available to work a variety of shifts,...
-
Maintenance Supervisor- 2nd Shift
7 days ago
Vernon, United States Michael Page Full timeRoom for GrowthStability About Our Client Our Client is a food manufacturing company that specializes in producing frozen foods for retail, foodservice, and private label customers. The company is known for its wide range of products, including entrées, side dishes, and specialty items, all made with a focus on quality and convenience. Overhill Farms...
-
Licensed Customer Service Rep
4 weeks ago
Vernon Hills, United States The Auto Club Group Full timeIt's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...