Full-Time Customer Service Supervisor
4 weeks ago
Pay Range: $18.10- $23.10
About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You’ll Do
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
All Supervisor roles at Kohl’s are responsible for:
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment; taking appropriate partners as needed
Modeling, guiding and providing direction to associates
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
Accomplishing multiple tasks within established timeframes
Training, monitoring and reinforcing company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Key holder responsibilities include opening and closing store processes, and providing direction to associates
Other responsibilities as assigned
What Skills You Have
Required
Must be at least 18 years of age or older
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
Strong verbal/written communication and interpersonal skills
Flexible availability, including days, nights, weekends, and holidays
Preferred
2 years experience in retail or similar industry
Pay Starts At: $18.10
-
Customer Service Representative
4 months ago
Auburn Hills, United States Customer Service Full timeJob DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...
-
Full-Time Customer Service Supervisor
3 months ago
Rochester Hills, United States Kohl's Full timeAbout the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What...
-
Client Services Representative
1 week ago
Auburn Hills, Michigan, United States Customer Service Full timeJob OverviewAs a Client Services Representative, you will play a vital role in ensuring customer satisfaction and operational efficiency within our organization.Key Responsibilities:Inputting and managing data accuratelyOrganizing and categorizing loan documentationRequesting income verificationsConfirming Social Security NumbersIndexing loan conditions...
-
Customer Service Representative
3 weeks ago
Rochester Hills, United States Henry Ford Health Full timeShift: Full-Time Day Shift Eligible for Full-Time Benefits Under general supervision of the Pharmacy Advantage Management team, the Customer Service Representative (CSR) responds to telephone inquiries from participants, employees and other internal and external customers. The CSR triages phone calls and forwards calls to the appropriate departments for...
-
Customer Service Supervisor
5 days ago
Rochester, New York, United States The Cooper Companies Full timePosition Overview: The Customer Service Supervisor is responsible for overseeing the performance of team members to ensure alignment with customer-centric goals, quality standards, and productivity benchmarks. This role involves providing coaching and motivation to staff to achieve excellence in performance. Key Responsibilities: Evaluate employee strengths...
-
Full Time Customer Service Representative
2 months ago
Woodland Hills, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! Our Full Time Customer Service Representative team works with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business...
-
Sales and Service Coordinator
1 week ago
Rochester Hills, United States LVMH Full timeLE POSTE VOTRE PROFIL Sales and Service Coordinator - Full Time Publiée le 12.08.2024 Sephora Retail Référence : 251302 Ajouter aux favoris Ouvrir Partager Localisation : Rochester Hills, United States Type de contrat : Permanent Job Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Coordinator - Full Time Votre profil Job ID: 251302...
-
Rochester, New York, United States Barnes & Noble Education Full timeIntroductionBarnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers...
-
Sales and Service Coordinator
2 months ago
Rochester Hills, United States Sephora Full timeJob ID: 251302Store Name/Number: MI-Rochester Hills (1212)Address: 220 North Adams Rd, Rochester Hills, MI 48309, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping...
-
Sales and Service Coordinator
2 months ago
Rochester Hills, United States Sephora Full timeJob ID: 251302Store Name/Number: MI-Rochester Hills (1212)Address: 220 North Adams Rd, Rochester Hills, MI 48309, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping...
-
Customer Service Representative
4 days ago
Rochester Hills, Michigan, United States Lake Michigan Credit Union Full timeAbout the Role:Lake Michigan Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional service to our members, educating them on our products and services, and building strong relationships with our business partners.Key...
-
Customer Service Supervisor
2 days ago
North Richland Hills, Texas, United States Stericycle Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Stericycle. As a key member of our contact center, you will be responsible for overseeing the day-to-day operations, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesTeam Leadership: Directly supervise and...
-
CLUB Customer Service Outfitter- Full Time
4 weeks ago
Sunset Hills, United States Bass Pro Inc Full timePOSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer...
-
Customer Service Representative
2 months ago
Rochester, United States Metrobank Full timeCustomer Service Representative **Location** Brighton As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and...
-
Rochester, United States JM Allstate Agency Full time $17 - $24Job DescriptionJob DescriptionJoin the Manning Agency, a well-established insurance agency dedicated to providing top-notch customer service in Rochester, New York. At JM Allstate Agency, we prioritize building lasting relationships with our clients and helping them navigate the complexities of insurance. As a Full Time Experienced Insurance Customer Service...
-
Medical Customer Service Representative
1 week ago
Rochester Hills, United States The Staffing Resource Group Inc Full timeMedical Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and...
-
Customer Service Representative
3 weeks ago
Mission Hills, United States Providence Service Full timeDescription Responsible for answering incoming calls from patients, providers, health plans, and hospitals and providing accurate information to the caller. Supporting the values of PSJH-CA and proven ability to use team concepts to enhance shared leadership philosophies are essential for the success of this position. Providence...
-
Rochester, United States Salon Service Group Full timeJob Title: Store Associate Department: Stores Reports to: Store Manager Status: Full-time and Part-time available (Non-exempt) Location: Rochester, MN Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the Professional Beauty Industry exclusively, through...
-
Rochester, United States Salon Service Group Full timeJob DescriptionJob DescriptionDescription:Job Title: Store Associate Department: StoresReports to: Store Manager Status: Full-time and Part-time available (Non-exempt)Location: Rochester, MNPay: Starting at $13.00. Pay based on experience Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty...
-
Rochester, United States Salon Service Group Full timeJob Title: Store Associate Department: Stores Reports to: Store Manager Status: Full-time and Part-time available (Non-exempt) Location: Rochester, MN Pay: Starting at $13.00. Pay based on experience Salon Service Group, founded over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG proudly partners with the...