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Assistant General Manager

3 months ago

West Hollywood, United States The RealReal Full time

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team_

The Assistant General Manager is responsible for driving store KPI's through managing a group of in-store Resales Sales Associates, Retail Experts, and in our flagship store location. The AGM will lead the store team in providing top level service and sales experience for both customers and consignors, as well as leverage business partners to grow Demand revenue. This leader will also be responsible for recruiting top level talent, fostering growth and development for internal staff to continue their development, and ensure staff is top level in terms of industry knowledge and trends to execute top level customer and consignor shopping experience.

**What You Get To Do Every Day**
- Collaborate with the Head of Shop to ensure all business revenue goals are made for our demand business
- Develop top-level weekly, monthly and quarterly strategies to drive in store business and consignor relationships
- Action plan with individual Resale Sales Associates to ensure effective outreach strategies, consignor follow-up and appointment setting to make revenue goals
- Drive a 360 degree store experience by ensuring that the team is introducing customers to all TRR services and delivering on experience expectations
- Ambassador for luxury fashion and retail experience - able to inspire those on the shop floor
- Possess industry leading knowledge in categories not limited to, mens and womens ready-to-wear, fine jewelry and watches, handbags, and shoes.
- Conduct regular training and meetings with Resales Managers to drive both business initiatives and in-store learnings
- Recruit, retain, coach and develop top level
- Ensure effective onboarding and training of new hires, utilizing all company tools, including 30/60/90 feedback
- Deliver regular feedback to partners in the field and headquarters
- Collaborate with in-store peer leadership to align on strategies and work as one team
- Possess a strong understanding of 4-wall product feedback and product needs

**What You Bring To The Role**

**Minimum Requirements**:

- Bachelor's degree from accredited college or university or equivalent work experience
- 3+ years leading and running a store or department with 15+ employees
- 3+ years experience creating and delivering on key initiatives and goals
- 3+ years experience working in the luxury space in a client facing role
- Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

GHR9228 #LI-KR50 #LI-Onsite
- The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations._
- The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. _At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program _here_._
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasion