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Payment Processing Specialist Lead
3 months ago
**MEXICAN AMERICAN OPPORTUNITY FOUNDATION**
**_Position:_** Payment Processing Specialist Lead
**_Department:_** MAOF Payment Processing Department
**_Salary:_** $24.00 ? $26.93 per hour
**_Status:_** Full-Time (40 hours per week)
**_Reports To:_** Payment Processing Manager and Vice President of Programs & Services
**_GENERAL SUMMARY:_**:
- Under the direction of the Payment Processing Manager, following established MAOF procedures the Payment Processing Specialist Lead is responsible for ensuring that all child care providers are paid accurately and timely._
**RESPONSIBILITIES**:
- Under the direction of the Payment Processing Manager the Payment Processing Specialist Lead must assist and perform the following duties:
- Review Attendance Logs/Provider Reimbursement Request forms for accuracy,
- Review and calculate, as necessary, total hours and days of child care services utilized during the specified time period.
- Using contracted provider rates or RMR, accurately summarize total reimbursement owed to provider.
- Prepare a reimbursement voucher for check distribution to provider.
- Research provider reimbursement adjustment claims.
- File provider reimbursement requests appropriately.
- Provide quality customer service to all clients of MAOF.
- Complete all data entry as necessary for provider reimbursement download process.
- Assist the program with investigations and resolutions of childcare reimbursement concerns for all programs.
- Meet goals and performance standards as assigned.
- Retrieve and return all calls received at extension.
- Assist with incoming phone calls, returning calls, and messages.
- Research and documents complaints and resolve issued affecting the program.
- Provide backup support to the Manager and staff as needed.
- Assist in staff development, creating workflows, team performance, team building and meeting goals, etc.
- Assist in the preparation of internal and external audits, identify and correcting errors as needed.
- Assist in Analyzing audit findings and develop corrective action plans and training as needed.
- Assist with the processing of the provider union dues, prepare provider files for union dues deductions.
- Prepare file for export/import into accounting database.
- Assist in generating reports monthly required by the subsidy and accounting departments and as needed.
- Attend meetings, conference and workshops as assigned,
- Ability to maintain a productive and harmonious work environment with co-workers, supervisors, managers, and directors.
- Ability to work as part of a team and collaborate with co-workers.
- Assist the Payment Processing Manager to meet required deadlines,
- Duties and responsibilities may be added, deleted, and/or changed at the discretion of the Payment Processing Manager.
- Performs other duties as assigned.
**REQUIREMENTS**:
- High School diploma or equivalent,
- Minimum of 2 years of experience in managing payment subsidy programs.
- Bilingual English and Spanish, required.
- Strong mathematical skills and ability to accurately calculate.
- Commitment to excellence - Performs duties consistently at the highest level possible with attention to detail.
- Familiarity with delivery of services which are mindful of different cultural and language traditions, showing respect and validation for communities. Sensitive and confidential to the needs of the clients and the community served.
- Skillfully and professionally represent MAOF.
- Computer skills (Microsoft office, excel, power point and word).
- Must be detail oriented and have a high level of accuracy.
- Must be able to multi-task and prioritize.
- Ability to work in a fast-paced environment.
- Customer service oriented and pleasant phone manners.
- Ability to handle sensitive and confidential issues/matters.
- Sensitivity and ability to work well with diverse social, ethnic religious and cultural groups and communities.
- Ability to work scheduled hours, Monday through Friday.
- Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public.
- Must have positive attitude with a desire to work with and promote the welfare of children and their families.
- Sincere commitment to provide quality service to the public.
- Work as part of a team and collaborate with co-workers; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
**PHYSICAL DEMANDS**
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and
