Spa Front Desk Agent- Part Time

2 weeks ago

Carlsbad, United States Omni Hotels & Resorts Full time

**Location**:
**La Costa Resort and Spa**

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

**Job Description**:
The Spa Front Desk Agent is responsible for the creation and eminence of reservations / Spa Front Desk Reception.

**Responsibilities**:

- Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
- Schedule lunches and scrub shifts at appropriate times throughout the day.
- Verify that future lunch and scrub shifts are entered correctly.
- Provide proactive and efficient customer service.
- Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
- Keep accurate records of guest correspondence.
- Demonstrate extensive familiarization with resort features, policies and procedures.
- Communicate efficiently and effectively with guests, members and associates.
- Sell gift certificates to guests, members and associates.
- Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates.
- Work closely with spa group sales staff to accommodate group reservations.
- Assist with room utilization with therapists.
- Perform confirmation calls on a daily basis according to policy.
- Accountability for cash banks, deposits, and all POS transactions and reports when working reception.
- Assist in all areas of the spa when needed, TEAMWORK is a must.
- Checking guests in and out of the spa when working reception. Use of Aspire Selling Technique.
- Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures.

Qualifications:

- High school diploma or general education degree (GED)
- Experience with handling cash, experience in hospitality field,
- flexibility with schedule with weekend work required.
- Good organizational skills and attention to detail required.

**Pay Rate: $22.50/hr**
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_

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