Customer Account Manager

2 weeks ago


Champaign, United States H3 Manufacturing Group Full time

**- * Direct Hires ONLY. No Recruiters. No Phone Calls
- * **
- Develop and execute strategic plans to achieve sales targets.
**Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management.**
Build and maintain long-lasting relationships with customers while partnering with them to better understand their business objectives and potential future needs.
**Oversee development of new business with existing customer(s) and/or identify areas of improvement, to grow the account organically.**
Collaborate to achieve excellent customer solutions, sales and margin goals, and OTD.
**Coordinate with production on schedules, delivery commitments, and improved OTD.**
Ensure complete and accurate processing and expediting of job orders.
**Review quotes including price, availability, delivery time, and other information as needed.**
Verify post-order activities: delivery updates, quality issues, return authorizations, are processed accordingly.
**Rectify product/service challenges by clarifying customer concern, identifying root cause, providing solution, expediting corrective action, and following up, to ensure satisfactory resolution.**
Compile and maintain accurate actionable sales reporting on customer account statuses.
**Ensure timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP.**
Monitor inventory requirements against customer order demand, maintaining forecasting and budgeting analysis.

Qualifications:

- Proven experience in a customer service management role
- Strong leadership and supervisory skills
- Excellent communication skills i, both written and verbal
- Ability to analyze data and make data-driven decisions
- Proficient in project management principles
- Ability to effectively communicate with customers and resolve issues in a timely manner

**- * Direct Hires ONLY. No Recruiters. No Phone Calls
- * **

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Account management: 2 years (preferred)
- Blueprint reading: 1 year (preferred)
- ERP systems: 1 year (preferred)
- Manufacturing: 2 years (preferred)
- Epicor: 1 year (preferred)

Ability to Relocate:

- Champaign, IL 61821: Relocate before starting work (required)

Work Location: In person


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