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Data Center Technician

5 months ago

Richmond, United States Vortalsoft inc. Full time

Role - Data Center technician (Customer Engineer)

Location -Richmond, VA

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Data center technician: 3 years (preferred)
- Troubleshooting hardware: 2 years (preferred)
- Break-fix: 2 years (preferred)
- servers: 1 year (preferred)
- HP/Dell/lenovo: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- Richmond, VA 23173 (required)

Work Location: In person