Therapy Front Office Receptionist
2 weeks ago
**Company Overview**:
At SMaRT Health & Wellness, we're revolutionizing musculoskeletal care and wellness in Aliso Viejo, California. Our center integrates cutting-edge medical treatments with holistic wellness practices to foster healthier, more active lives. From orthopedic surgery to yoga, acupuncture to hyperbaric oxygen therapy, we offer a comprehensive array of services under one roof. Founded by esteemed healthcare professionals, we're committed to enhancing the well-being of our community.
**Role Overview**:
As a Front Desk Receptionist in our Physical Therapy Department, you'll be the welcoming face of our center. Your responsibilities will include ensuring a positive patient experience, collecting payments, maintaining accurate records, and assisting with scheduling. This role plays a crucial part in delivering exceptional care and service to our patients.
**Minimum Education**:
High school diploma or equivalent
**Skills and Qualifications**:
- 1 year of customer service experience
- Strong communication skills
- Excellent phone etiquette
- Proficiency in Microsoft Office and EMR/EHR systems
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with good organizational skills
- Understanding of HIPAA regulations
**Responsibilities**:
- Greeting and assisting patients
- Collecting payments and managing financial transactions
- Assisting with paperwork and patient inquiries
- Answering phones and scheduling appointments
- Supporting therapists with patient care coordination
- Maintaining accurate records and ensuring HIPAA compliance
- Assisting with office maintenance and supply management
- Participating in meetings and other duties as assigned
**Reporting Structure**:
Directly to Managing Partners, with indirect oversight from Executive Management
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
- Orthopedics
- Sports Medicine
Schedule:
- Monday to Friday
**Education**:
- High school or equivalent (required)
**Experience**:
- Front Desk: 1 year (required)
Ability to Relocate:
- Aliso Viejo, CA: Relocate before starting work (required)
Work Location: In person
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