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Head Teller/csr
3 months ago
**Position Summary**:
Oversee the teller line function; control and maintain approved levels of vault cash; perform audits and maintain approved levels of teller cash; train new tellers; answer client inquiries; cross-sell bank products and services; make client calls; perform the duties of a Teller/CSR.
**Qualifications**:
A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.
Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train tellers.
**Core Competencies**:
**Career Development**: Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.
**Communicates Effectively**: Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.
**Focuses on the Client**: Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.
**Judgment**: Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.
**Teamwork**: Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos. Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.
**Essential Duties**:
Oversee and ensure that the teller line operates in compliance with the Bank's operating policies/procedures related to the processing of deposits, withdrawals, check cashing, and currency transaction reporting, to satisfy all federal and state regulations and to ensure “On the Spot” service is being provided. Adhere to audit and security procedures related to alarm testing, teller cash and monetary instrument audits, and maintenance of branch cash limits. Hold tellers accountable for adhering to guidelines related to check cashing and funds availability. Achieve satisfactory ratings on monthly branch internal control audits.
Provide required documentation in a correct and efficient manner; build and maintain client satisfaction by providing “On the Spot” service; maintain confidentiality, keep commitments, follow up and provide accurate assistance; engage in a deeper conversation with every client to uncover additional solutions; respond to client problems and requests researching account problems in an efficient manner; interact professionally with internal and external clients by acknowledging them through personal greetings, smiling and eye contact.
Demonstrate thorough knowledge of all Bank products and services; refer clients to business partners and cross-sell Bank products and services; complete a client profile (CLOSR - Client Opportunity and Savings Review) when applicable; perform the duties of a Teller/CSR; introduce Smart Pop opportunities to clients; prepare and maintain various records; determine payment decisions on Not Sufficient Funds (NSF) checks; complete and provide timely reports to immediate supervisor and other personnel as needed.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor/mentor t
