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Overnight Payment Operations Specialist Iii

3 months ago

Mount Laurel, United States TD Bank Full time

**Work Location**:
Mount Laurel, New Jersey

**Hours**:
40

**Pay Details**:
$22.00 - $31.50 USD

**Line of Business**:
Personal & Commercial Banking

The Payment Operations Specialist III assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations support, Customer inquiries, transaction processing, and maintaining Customer files.

Location: Mt Laurel, NJ - 100% in-office

Schedule: Tuesday - Saturday, 10 pm - 6:30 am

**Depth & Scope**:

- Serves as resource to Payment Operations Specialist I & II
- Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff
- Ensures deadlines are met on a daily basis
- Answers questions for Customers, branches, and department Employees
- Trains junior Employees and updates staff on new procedures
- Reviews items and reports quality issues to the appropriate level
- Acts as back-up to Payment Operations Lead when necessary
- Contributes to procedural changes as needed
- Prepares Customer statements as needed
- Supports stores, various departments and areas/products when needed Answers Payment Operations questions for department Employees and Internal Staff

**Education & Experience**:

- High School Diploma or equivalent experience
- 2-3 Years of related experience
- Knowledge of Payment Operations industry, including systems, products and services
- Developing knowledge of Payment Operations product implementation practices, if a product development position
- Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
- Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
- Strong communication skills, both verbal and written Ability to mentor and serve as a resource to Payment Operations Specialist I & II

**Physical Requirements**:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

**Who We Are**:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

**Our Total Rewards Package
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several