Client Service Representative: Overnights
4 months ago
Are you ready to BE EPIC with vetmEDUcate and our busy team of privately owned veterinary hospitals in southern NJ? Our mission is to provide support, training, and career development to our hospitals and the veterinary community.
Mount Laurel Animal Hospital (MLAH) offers 24-hour general, emergency, and specialty veterinary care. With over 350 employees, MLAH continues to grow and find ways to expand the resources required by our clients by allowing the employees to have hands-on learning. MLAH provides opportunities for veterinary enthusiasts to pursue their passion and build successful careers. Our hospital is conveniently close to major cities like Philadelphia, New York City, and New Jersey shore towns, making it a perfect place to work and enjoy. Our hospital offers a lifestyle, not just a job.
What makes it EPIC, you ask? The values of the organization:
Believe in:
Empathy
Empowerment
Professionalism
Integrity
Collaboration
Overnight Client Services Representative (CSR)
Summary
Our Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone, and through email. This is accomplished by seeking to understand our client and patient needs and building relationships on an ongoing basis with both internal teammates as well as our external clients. We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team, and grow with our practice. Our Customer Service Representatives are encouraged to jump in and learn about all aspects of the hospital.
Tasks and Responsibilities
Assists our clients with their check-in & check-outs.
Assist our valued clients with questions and support via face-to-face, phone, chat, and email.
Assist our clients in navigating admitting their pets into our hospital and reviewing financial options, deposits, and expectations.
Maintain and update client and patient information.
Communicate to the staff, owners, and doctors any special needs or questions of the clients.
Answer incoming calls, make appointments, and answer client questions.
Proudly keep the appearance of the hospital (inside and outside).
Handles scan files, RDVM requests, pet insurance, record requests, and faxes.
Participate in training and CE opportunities.
Assist CSR Lead as directed.
Success Factors
Minimum of 2+ years of veterinarian hospital experience
At least one year of experience in a client service environment and proficiency with answering multi-line phones, obtaining medical records, checking clients in/out, managing the schedule, communicating with clients via email and phone, and other tasks.
Previous knowledge of EzyVet and Vet Radar operating software – IS A PLUS
Engaging team members who enjoy building strong client partnerships
Strong organizational skills and ability to multi-task
Excellent communication and listening skills
Critical thinking and exceptional resolution/problem-solving skills
Comfortable in a high-stress environment with the ability to remain calm and professional
Ability to work independently as well as in a team environment
Detail-oriented, punctual, and reliable
Positive and professional demeanor
This job is perfect for those who enjoy a physically active job setting.
Schedule
Overnight Full-Time Position
Flexibility to work holidays and weekends is required
Compensation: We offer competitive compensation based on experience and skill level.
Benefits Available:
Benefits Concierge
Medical and Prescription benefit plan options
Health Savings Account
Dental benefit plan
Vision benefit plan
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Care Advocate
401k Plan with Employer Matching
Payroll Concierge
Fitness, Nutrition, and Wellness Marketplace
Employee Assistance Program
-
Overnight Client Services Specialist
3 weeks ago
Mount Laurel, New Jersey, United States Mount Laurel Animal Hospital Full timePosition OverviewAre you prepared to make a significant impact with Mount Laurel Animal Hospital and our dedicated team of veterinary professionals? Our objective is to deliver exceptional support, training, and career advancement opportunities within the veterinary sector.Mount Laurel Animal Hospital (MLAH) is a premier facility providing comprehensive...
-
Overnight Client Support Specialist
3 weeks ago
Mount Laurel, New Jersey, United States Mount Laurel Animal Hospital Full timePosition OverviewAre you prepared to excel with Mount Laurel Animal Hospital? Our dedicated team is committed to providing exceptional support, training, and career advancement opportunities within the veterinary sector.About Us: Mount Laurel Animal Hospital (MLAH) is a premier provider of 24-hour general, emergency, and specialized veterinary services. With...
-
Mt Laurel Township, NJ, USA, United States Mount Laurel Animal Hospital Full timeJob Title: Overnight Client Service RepresentativeAre you passionate about delivering exceptional client experiences in a fast-paced veterinary hospital environment? We're seeking a highly organized and detail-oriented Overnight Client Service Representative to join our team at Mount Laurel Animal Hospital.About the Role:This is a unique opportunity to work...
-
Mount Laurel, United States Mount Laurel Animal Hospital Full timeJob DescriptionJob DescriptionAre you ready to BE EPIC with vetmEDUcate and our busy team of privately owned veterinary hospitals in southern NJ? Our mission is to provide support, training, and career development to our hospitals and the veterinary community. Mount Laurel Animal Hospital (MLAH) offers 24-hour general, emergency, and specialty veterinary...
-
Overnight Customer Care Specialist
3 weeks ago
Mount Laurel, New Jersey, United States Mount Laurel Animal Hospital Full timePosition OverviewAre you passionate about providing exceptional service in the veterinary field? At Mount Laurel Animal Hospital, we are dedicated to supporting our clients and their beloved pets through comprehensive care and assistance.About Us: Mount Laurel Animal Hospital (MLAH) is a well-established facility offering a wide range of veterinary services,...
-
Strategic Client Services Representative
2 weeks ago
Laurel, Montana, United States Harmony Roze Staffing & Recruiting Full timeJob Title: Strategic Client Services RepresentativeJob Summary:Harmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a Strategic Client Services Representative, you will be responsible for providing premier customer and dealer support, acting as the single point of contact for all...
-
Strategic Client Services Representative
7 days ago
Laurel, Montana, United States Harmony Roze Staffing & Recruiting Full timeJob Title: Strategic Client Services RepresentativeHarmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer support and service to our strategic clients.Key Responsibilities:Act as the single...
-
Sales and Service Representative
2 weeks ago
Mount Laurel, New Jersey, United States Heritage-Crystal Clean, Inc. Full timeJob SummaryHeritage-Crystal Clean, Inc. is seeking a highly motivated and detail-oriented Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients in the environmental waste services industry.Key ResponsibilitiesSales and...
-
Strategic Client Services Representative
1 week ago
Mount Laurel, New Jersey, United States Harmony Roze Staffing & Recruiting Full timeJob SummaryHarmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our strategic clients.Key ResponsibilitiesClient Relationship Management: Act as the single point of contact...
-
Client Service Representative
2 weeks ago
Mount Juliet, Tennessee, United States VCA Full timeJob SummaryVCA is seeking a skilled Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for our clients and their pets.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to...
-
Client Service Representative
1 week ago
Mount Juliet, Tennessee, United States VCA Full timeJob SummaryVCA is seeking a skilled Client Service Representative to join our team. As a Client Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for our clients and their pets.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to...
-
Customer Service Representative
3 days ago
Mount Laurel, New Jersey, United States TD Bank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Contact Center Representative II. In this role, you will be responsible for providing exceptional customer service and sales support to our clients in a fast-paced and dynamic environment.Key ResponsibilitiesProvide quality customer service and...
-
Entry Level Client Representative
4 weeks ago
Laurel, United States VPE Development Full timeJob DescriptionJob DescriptionVP Executives is looking to immediately bring on a new Entry Level Client Representative. We are seeking talented individuals to be a part of our business development team in efforts to keep up with our overwhelming customer base. We will train and develop our entry-level team members starting from the ground up. We believe that...
-
Customer Service Representative
1 week ago
Mount Laurel, New Jersey, United States Randstad Full timeJob DescriptionJob Summary: We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Randstad. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring timely resolution of customer delinquencies.Key...
-
Overnight Grocery
1 month ago
Mount Laurel, United States Wegmans Full timeSchedule: Part timeAvailability: Evening, Overnight (Including Weekends). Age Requirement: Must be 18 years or olderLocation: Mount Laurel, NJAddress: 2 Centerton RoadPay: $16 - $16.50 / hourJob Posting: 08/17/2024Job Posting End: 09/16/2024Job ID:R0219235Our Overnight Grocery team works behind the scenes and plays an integral part in supporting our...
-
Strategic Client Services Representative
2 weeks ago
Mount Laurel, New Jersey, United States Harmony Roze Staffing & Recruiting Full timeJob Summary:Harmony Roze Staffing & Recruiting is seeking a highly skilled Strategic Client Services Representative to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer support and service to our strategic clients.Key Responsibilities:Act as the single point of contact for a portfolio of...
-
Director of Client Services and Engagement
2 months ago
Mount Laurel, United States Association Headquarters Full timeJob DescriptionJob DescriptionAssociation Headquarters is searching for a Director of Client Services and EngagementThe Client Services and Engagement Director has two primary responsibilities: 1) Responsible for leading and managing the assigned Account Executives to ensure the delivery of exceptional client services and engagement. As part of this, the...
-
Mount Eaton, United States BellStores Full timeJob Details Description CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE *This position is for third shift/midnight shift. Hours are typically 10pm-6am. As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer service. Major Job Activities Provide...
-
Client Service Director
2 weeks ago
Mount Laurel, New Jersey, United States Gallagher Full timeAbout the RoleWe are seeking a highly skilled Client Service Manager to join our global brokerage team at Gallagher. As a key member of our team, you will be responsible for delivering exceptional customer service to a range of clients, addressing issues from simple to complex.Key ResponsibilitiesTake a leadership role in the renewal process to ensure the...
-
Laurel, Montana, United States Holman Automotive Group, Inc. Full timePosition Overview:As a vital member of our team, the Customer Service Representative plays a crucial role in ensuring seamless customer interactions within the automotive sector. Your responsibilities will include:Customer Validation: Conducting thorough validations for customers prior to vehicle servicing.Order Management: Generating and issuing purchase...