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Front Desk Receptionist

3 months ago

Racine, United States Comfort Inn, Mount Pleasant - Racine Full time

**PRIMARY DUTIES AND ACCOUNTABILITIES**:

- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.

**Job Types**: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift
- No weekends
- Overtime

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (required)

Work Location: In person