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Front Desk Agent and Night Auditor

4 months ago

Merrillville, United States Staybridge Suites Merrillville Full time

Job Overview:
**Responsibilities**:

- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle reservations and cancellations
- Process payments and maintain guest accounts
- Provide information about hotel services and amenities
- Ensure the front desk area is clean and organized
- Perform night audit duties, including reconciling daily transactions

**Skills**:

- Preferred experience working at the front desk of a hotel but not necessary
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of phone systems and proper phone etiquette
- Familiarity with hospitality management practices
- Bilingual or multilingual abilities are a plus
- Understanding of hotel management operations

This position offers the opportunity to work in a dynamic hospitality environment, interact with guests from diverse backgrounds, and contribute to ensuring a positive guest experience. If you are passionate about providing exceptional service and have the skills required for this role, we encourage you to apply.

**Job Types**: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Merrillville, IN 46410 (required)

Ability to Relocate:

- Merrillville, IN 46410: Relocate before starting work (required)

Work Location: In person