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Chiropractic Front Desk Receptionist Lead

4 months ago

Elmhurst, United States TURNER CHIROPRACTIC Full time

**About Our Practice**
Turner Chiropractic Office has been in Elmhurst for over 32 years. Dr. Deborah Turner became a chiropractor after having a positive experience after being treated for injuries from a car accident that did not respond to medical treatment. Since then, she has dedicated her life to helping patients achieve their health goals. Our goal is to relieve life-altering problems and promote vitality by providing the highest quality chiropractic care to reduce pain, correct problems, and help maintain health, increase performance and prevention of issues throughout life. We prioritize patient care and are committed to creating a positive, welcoming and healing environment.

**Summary**
As the Front Desk Receptionist lead, you will be the first point of contact for patients entering our office, so it is expected that you will present yourself in a professional manner that positively represents our office. You will be responsible for managing the effective operation of patient flow and scheduling to maintain outstanding service in a highly efficient manner. You will be patient facing and require a high level of organization and the ability to multi-task. You will be welcoming patients into the office, collecting payment, filling out paperwork, making appointments and creating an overall outstanding customer service experience.

**Performance Objectives**
- Schedule patients with appointments for new and existing patients (phone and in person)
- Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payments and scanning and updating patient information (insurance, ID, ETC.)
- Ensure all patients are appropriately processed at end of treatment
- Maintain patient records in an orderly fashion and ensure accuracy-the office is procedure driven
- Answer incoming call and make recall appointments
- Educate and keep patients on their schedule and doctor’s recommendations. You are an integral part of the healing process.
- Consistently offer the highest level of personalized profession customer service while maintaining a positive, enthusiastic and helpful attitude.

**Capabilities/Key Competencies**:

- Multitask in a fast-paced environment
- Exceptional interpersonal skills to quickly and effectively connect with patients and staff
- Computer literacy
- Fluency in Spanish with ability to translate rapidly and accurately in real time.
- Entrepreneurially oriented, driven to succeed and a commitment to achieve results
- Ability to overcome objections with confidence
- Strong oral and written communication skills
- Effective organizational skills
- Ability to maintain a clean and organized workspace
- Present self in a professional and positive manner in attitude and appearance at all times
- Ability to follow procedures and scripting to ensure the most positive patient and office experience
- Understand, align with and communicate the office mission
- Desire to accomplish your own personal, professional and financial goals

**Education and Experience**
- High School Diploma required
- 2-3 years of work experience in reception, sales, customer service or related field
- Fluency in Spanish-written and spoken with ability to translate in real time
- Experience with Microsoft Word, scanning and faxing

**Physical Requirements**
- Prolonged periods of standing
- The employee is frequently required to stand, move about. The employee may
- occasionally lift and/or move 10-15 lbs.

**Benefits**:
Salary from $17-$18 per hour
Performance bonuses
PTO and sick days off-2 weeks year one, 3 weeks after one year
Profit Sharing/Pension
Professional Development assistance
Free Chiropractic care for you and your immediate family

**This is a full-time position and you must be able to work all of these hours**:
**Schedule**:
Mondays, Wednesday, and Fridays: 9:00am-1:30pm & 2:30pm-8:00pm
Saturdays: 8:00am -1:30pm
- **If this position has caught your eye, send us your resume**_

Pay: $17.00 - $18.00 per hour

Expected hours: 30 - 40 per week

Work Location: In person