Receptionist - Customer Service Expert
2 months ago
About Great Clips
Great Clips is a company that values teamwork and customer satisfaction. Our goal is to provide an exceptional experience for our customers, from the moment they walk in to the moment they leave.
Key Responsibilities
- Welcoming and greeting customers in a friendly and professional manner
- Communicating and educating customers on our processes, including online check-in and wait time monitoring
- Processing transactions and issuing receipts
- Providing general knowledge of retail products and making recommendations
- Managing the flow of customers between check-in and service
- Maintaining the cleanliness and sanitation of the front desk and lobby area
- Answering phone calls and responding to customer inquiries
- Informing customers about our services and promotions
- Updating customer records with contact information
- Assisting stylists in maintaining salon cleanliness and sanitation
- Working a flexible schedule, including peak times
- Providing excellent customer service and resolving customer issues efficiently
What We're Looking For
We're seeking a dedicated and customer-focused individual who can provide a positive experience for our customers. If you're a team player who is passionate about delivering exceptional service, we'd love to hear from you.
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