See more Collapse

UI Customer Support Specialists

2 months ago

Madison, United States State of Wisconsin Full time

**Introduction**:
The Division of Unemployment Insurance is currently recruiting to fill two entry-level clerical job opportunities within the Support Services Section. Customers of all walks of life submit information, reports, and various documents to the Unemployment Insurance (UI) Division. We're hiring Customer Support Specialists to make sure those documents have all the necessary information and are processed according to customer needs.

These positions are located in downtown Madison, located close to restaurants, shopping, bike paths, and the Madison Metro bus line. These are full time, first shift positions which will work in-person at least a majority of the time, especially during the first six months of new-hire training. Once new hire training is completed and job expectations are being met, there may be some flexibility to work remotely in Wisconsin on occasion, according to business needs.

This recruitment may be used to fill future similar permanent, project, and/or LTE vacancies.

**Position Summary**:
**Who are We Looking For?**

**We Are Looking for UI Customer Support Specialists To**:

- Provide customer service to internal and external customers
- Analyze claimant and employer documents
- Route all documents according to UI policies
- Use a personal computer, specialized equipment and software to process, batch, scan, and route documents and correspondence

**What Can We Offer You?**
- Lots of variety and collaboration
- An entry-level job with opportunities for advancement
- Work/life balance
- An environment where professional development is supported and encouraged
- Working as part of a knowledgeable and experienced team
- A workplace where employee efforts are appreciated and recognized
- Ability to make an impact for Wisconsin residents

For more information, please see the Position Description.

**Salary Information**:
Starting salary is $21.23 per hour, depending on qualifications, plus excellent benefits. A 2% wage increase is anticipated on 6/30/2024. Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package

A 12-month probationary period will be required. The classification title for this position is Employment Security Assistant 3 (schedule 02, range 11). This position is not represented in a collective bargaining unit.

Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.

**Job Details**:
We consider all qualified applicants regardless of criminal histories, consistent with applicable federal, state, and local law. Finalists for this position will be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled. For positions with access to sensitive federal tax information, FBI fingerprinting may also be required.

Applicants must be legally entitled to work in the United States (i.e., a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

**Qualifications**:
**It is very important that you specify your experience for the qualifications that are marked with asterisks (*) in your letter and resume as these qualifications will be evaluated in the first step of the selection process. Additional qualifications may be evaluated in subsequent steps.**

You will **need to have** experience:

- Entering data into a spreadsheet or database.
- Showing attention to detail, including following complex directions.
- Dealing with interruptions, organizing, and prioritizing tasks.
- Communicating with internal or external customers.

It would be **nice to have** training and/or experience in any of the following:

- Work that is governed by precise rules, policies, or regulations, such as insurance, finance, healthcare, government programs, etc.
- Working with web-based document management or data systems (such as Office 365, Kofax, PeopleSoft, eDOCS, or similar).
- Adapting to changes, taking initiative to identify task needs, and communicate with team members to ensure all work is covered.

**How To Apply**:
Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

**The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.**

**Deadline to Apply**:
Application materials must be submitted by **11:59 PM (central standard time) on July

We have other current jobs related to this field that you can find below

  • Customer Specialist

    2 weeks ago

    Madison, United States CarMax Full time

    CARMAX Customer Specialist in Madison , Wisconsin CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and...

  • Customer Support Associate Needed at ShopBop

    2 weeks ago

    Madison, United States Forcreativegirls Full time

    Customer Support Associate Needed at ShopBop In this Customer Support Specialist role, you will be the voice of Shopbop, fielding real-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to...

  • Technical Support Specialist

    4 weeks ago

    Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Jul 25, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role will...

  • Test Specialist

    1 week ago

    Madison, United States CapB InfoteK Full time

    CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried or contract basis. We...

  • Customer Experience Specialist

    2 months ago

    Madison, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 days ago

    Madison, United States Russ Darrow Group Full time

    Customer Experience Specialist Madison, WI Part Time The automobile business is ever changing and we are leading the way. We have a few positions open within our Customer Experience Specialist Team. This position ensures the complete satisfaction of our guests. Welcomes them, escorts them to their destination, provides refreshments, assist them with any...

  • Service Product Support Specialist

    4 weeks ago

    Madison, United States WMH Corporation Full time

    Service Product Support SpecialistDepartment: Service Employment Type: Full Time Location: BR07- MADISON, AL DescriptionTake Your Career to New Heights as a Service Product Support Specialist! Why Join Us? At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth! WMH, Wheeler Material Handling,...

  • Service Product Support Specialist

    4 weeks ago

    Madison, United States WMH Corporation Full time

    Service Product Support SpecialistDepartment: Service Employment Type: Full Time Location: BR07- MADISON, AL DescriptionTake Your Career to New Heights as a Service Product Support Specialist! Why Join Us? At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth! WMH, Wheeler Material Handling,...

  • Operations Support Specialist

    4 weeks ago

    Madison, United States Metcalfe's Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Operations Support Specialist

    4 weeks ago

    Madison, United States Metcalfe's Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Operations Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States SpartanNash Company Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Care Specialist

    3 months ago

    Madison, United States Pellitteri Waste Systems Full time

    CSR II - Customer Care Specialist Compensation: $23.00/hr Employment Type: Full-TimeWhy Work Here? Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems,...

  • Operations Support Specialist

    2 months ago

    Madison, United States Metcalfe's Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Operations Support Specialist

    2 months ago

    Madison, United States Metcalfe's Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • IT Support Specialist

    2 months ago

    Madison, Wisconsin, United States Volt Full time

    Exceed your potential with VoltVolt is immediately hiring IT Support Specialists in Spokane, Washington.As an IT Support Specialist you will:Provide support services to internal and/or external users for software, applications, hardware, and telecommunications related issues. Troubleshoot core bank applications, Microsoft applications, hardware errors, and...

  • Operations Support Specialist

    2 months ago

    Madison, United States SpartanNash Full time

    Job Description: Position Summary:Working under the direction of the Assistant Operations Director, the Operations Support Specialist collaborates with Store Directors and Department Managers to help optimize daily activities, performance, and profitability of the Metcalfe Market retail stores. The Operation Support Specialist assists the operations team in...

  • IT Support Specialist

    4 weeks ago

    Madison, United States Access Community Health Centers Full time

    IT Support Specialist Position Summary The Information Technology (IT) Support Specialist position is an integral component of Access’ dedication to stewardship in its mission of improving the health and lives of its patients. The IT Support Specialist handles and resolves daily IT issues and concerns of end users in efficient and timely manner. This work...

  • Customer Specialist

    4 weeks ago

    Madison, United States CarMax Full time

    6057 - Madison - 6601 Odana Road, Madison, Wisconsin, 53719 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Technical Support Specialist

    1 month ago

    Madison, United States The QTI Group Full time

    The QTI Group is partnering with a Madison-based dairy technology organization to hire a Technical Support Specialist. You will provide first-class technical application support for a network of dealers and users throughout the US and Canada. In this role, you will play a pivotal part in bridging the gap between technology and agriculture, supporting dairy...

  • Technical Support Specialist

    1 month ago

    Madison, United States The QTI Group Full time

    The QTI Group is partnering with a Madison-based dairy technology organization to hire a Technical Support Specialist. You will provide first-class technical application support for a network of dealers and users throughout the US and Canada. In this role, you will play a pivotal part in bridging the gap between technology and agriculture, supporting dairy...